Concierge

Job description

Position Summary                                                                             

As a Concierge at St. Pancras London, you will be first and last point of contact for our guests, being an influencer on the latest things to do locally and in London. You will provide access to guest’s requests and go the extra mile to ensure a WOW moment where every guest’s interaction is customized.

There is no such thing as ‘no’ when it comes to a guest request- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted. Continually expand your knowledge of local attractions, popular culture, and consumer brands relevant for our guests, and share this knowledge with your colleagues to be on the know of the latest news/events. Create and maintain your network attending Concierge events (new musicals, restaurants, new exhibitions…)

You’ll need to know your stuff:

·  Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for hotel guests, and share this knowledge with other ambassadors.
·  Research the local area to stay up to date on unique attributes, happenings and offerings so that you are prepared to provide specific recommendations for guests.
·  Build and use personal and professional resources to offer unique recommendations.
·  Communicate recommendations in a way that builds excitement and interest among guests and ambassadors.
·  Build/contribute to the database of attractions and recommendations to build expertise across the property and the Navigator program in genera

You’ll be expected to deliver on the following:

·  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
·  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
·  Anticipate guests' needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Use cues to surprise and delight guests, customizing experiences and offering them information based on what you learn about them.
·  Address guests' service needs in a professional, positive, and timely manner.
·  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
·  Assist other ambassadors to ensure proper coverage and prompt guest service

Perks you deserve:

·  Free Access to the Gym and spa. 
·  Free meals at work
·  Free uniform & dry-cleaning service.
·  Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
·  Discount of 50% in any of the St Pancras outlets.
·  Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
·  Travel Loan.
·  20 days holiday increasing with service.
·  Annual Performance Review pay.
·  Cycle to work scheme.
·  Pension & Life Assurance.
·  Employee Assistant Program.
·  Comprehensive Training and Development program.
·  Awards and recognition celebrations and many more….

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application 

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.