Front Office - Duty Manager

Job description

At AC Hotels , we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC Hotels provides everything you need and nothing you don’t. We put effort into the details and experiences that really matter. Flexible, open spaces. Purposeful design. Signature moments. No unwanted extras. 

Be a part of our global family and work with like-minded people. To those cultural innovators, join us as a Front Office Duty Manager today. Use your inner creativity and love for art, design, and culture to engage and inspire guests. 

AC Hotel by Marriott Melbourne Southbank is seeking a pro-active, creative and responsible Front Office Duty Manager to join our established and enthusiastic Front Office team! 

Responsibilities include 

Reporting to the Front Office Manager, your main duties as a Duty Manager will include: 

·  Manage day-to-day operations and ensure the quality and standards of the hotel are met. 
·  Assist guests arriving and departing the hotel through the check in and departure process.
·  Handle general enquiries whilst engaging and inspiring guests with each guest experience. 
·  Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties. 
·  Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail.  
·  Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations - showcasing your inner creativity.  
·  Build and strengthen relationships with existing and new customers to enable future bookings. 
·  Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. 

What we are looking for

·  Experience with OPERA Cloud or similar. 
·  Relevant experience in a similar Rooms Division managerial role. 
·  Working rights in Australia.
·  Enthusiastic to escalate and grow your career.
·  Self-motivated, driven and energized to work within a team-based hotel environment. 
·  Armed with smart solutions and a can-do attitude. 
·  The ability to be self-motivated, driven and energized in a fast-paced working environment. 
·  A desire to be the best in the business, working with creativity and professionalism. 
·  Available to work varied shifts as per business demand, from early mornings to late evenings, on weekends and public holidays.

Perks, Rewards, Motivations  

·  Exclusive GLOBAL staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.  
·  Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
·  Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.  
·  Weekly staff meals. 
·  Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program.  
·  Opportunity to receive Employee Referral Incentives and get paid for working with your friend.  
·  Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.  

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now! 

  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. 

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.