Vision Associates-Optician #221 Kenosha, WI

Job description

Requisition ID: 831019 

Store #: E02324 Ops - Customer Svc - Admin VA221 

Position:Full-Time

Total Rewards: Benefits/Incentive Information

 

 

Vision Associates is the nation’s leading optical dispensary management & consulting company. Our mission is provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients', our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence.

Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical.

Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

 

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GENERAL FUNCTION

Vision Associates Opticians are best-in-class opticians working in high energy private ophthalmology offices, providing personalized patient care in a medical setting. An Optician is responsible for all facets of the dispensary while maintaining the highest level of customer service. Ensuring our patients have the best experience is a priority. A successful candidate will be self-motivated, organized and detail-oriented with an ability to multitask while working independently in a fast-paced environment. This position requires a commitment to teamwork and provides a great opportunity to join a growing and successful company. The Optician will be expected to learn and support the policies and procedures necessary for opening, closing, and operating the dispensary.

 

MAJOR DUTIES AND RESPONSIBILITIES

·  Provide a high level of customer/patient service, setting Vision Associates apart from retail opticals
·  Engage and connect with patients to increase capture rate
·  Effectively collaborate with all doctors and practice staff on a daily basis to ensure high level partnership for patient care
·  Foster positive working relationships with the practice, communicating any concerns promptly with the District Manager
·  Meet and/or exceed pre-established company goals for Sales, Collections, and KPIs
·  Must perform all responsibilities of an Optician
·  File patient insurance claims and obtain Explanation of Benefits
·  Adhere all company guidelines for inventory management
·  Troubleshoot patient concerns when necessary and immediately respond with appropriate action
·  Adhere to company and practice policies and procedures that may be specific to that particular office environment, including other tasks that may not be listed
·  Effectively communicate and recommend visual solutions using Company product portfolio
·  Ensures accuracy of order entry for all transactions
·  Accurately and timely completion of daily operational checklists
·  Complete and accurate time card keeping

 

BASIC QUALIFICATIONS

·  Previous experience in the optical industry
·  State licensure and certifications (where applicable)
·  Effective interpersonal skills
·  Excellent problem solving abilities
·  Insurance pricing and billing experience
·  Ability to adjust priorities and manage time wisely in a fast-paced environment
·  Ability to communicate in a clear concise and understandable manner
·  Availability to work a flexible schedule and the hours necessary to open and/or close.
·  Willingness to cover other locations within a reasonable distance as determined by District Manager
·  Strong verbal and written communication skills
·  Working knowledge of an optical POS system and knowledge of Google Suite a plus

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee
Job Segment: Patient Care, Ophthalmic, Healthcare

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