Vision Associate - Administrative Assistant- H

Job description

Requisition ID: 836427 

Store #: E02269 Ops - Customer Svc - Admin VA319 

Position:Full-Time

Total Rewards: Benefits/Incentive Information

 

 

Vision Associates is the nation’s leading optical dispensary management & consulting company. Our mission is provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients', our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence.

Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical.

Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

 

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GENERAL FUNCTION

The Optical Administrative Assistant (OAA) is responsible for assisting Opticians with the

execution of daily tasks to ensure a compliant, efficient optical operation. The position requires

excellent organizational, time management, critical thinking, and customer service skills as well

as the ability to work in a team environment.

 

MAJOR DUTIES AND RESPONSIBILITIES

·  Assist Opticians with providing excellent professional patient care.
·  Assist patients in selection and fit of eyewear.
·  Assist Opticians with receiving eyewear from labs, notifying patients of their eyewearbeing ready, and maintenance of the patient’s Compulink file to ensure compliance regarding dispensing.
·  Answer phones, assisting patients who call with their needs.
·  Sourcing insurance coverage for patients, verifying eligibility, interpreting benefits, and billing materials in a timely manner.
·  Assisting patients with Contact Lens ordering to include but not limited to pricing, explanation of their benefits, ordering materials, billing insurance, receiving orders, and dispensing orders.
·  Creating Patient Demographic in Compulink when needed, scanning necessary documents.
·  Collaborate with Opticians on prioritizing tasks for best patient experience.
·  Communicate with Practice Partners as needed for best patient experience.
·  Maintain a clean and organized dispensary at all times, free of clutter. Keep frame boards and work area neat and organized.
·  Complete requested tasks effectively and in a timely manner, meeting deadlines and expectations.
·  Flexibility to perform other duties as assigned by the District Manager.
·  Must be a service-oriented individual that enjoys building relationships with patients.
·  Basic computer skills required
·  Must adhere to Company Employee Handbook

 

BASIC QUALIFICATIONS

·  Effective interpersonal skills
·  Excellent problem solving abilities
·  Strong verbal and written communication skills
·  Insurance pricing and billing experience
·  Working knowledge of an optical POS system
·  Proficient in Excel, Word, PowerPoint, & the Google Suite
·  Ability to adjust priorities and manage time wisely in a fast-paced environment
·  Ability to communicate in a clear concise and understandable manner
·  Availability to work a flexible schedule and the hours necessary to open and/or close.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Atlanta
Job Segment: Secretary, Patient Care, Administrative Assistant, Ophthalmic, Administrative, Healthcare

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