Technical Advisor

Job description

Requisition ID:  831186 
Position: Full-Time
 

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

 

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

 

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.

GENERAL FUNCTION

The primary role of the Diagnostics Center Advisor is to maximize retail lab production, reduce cost of ownership and extend the operational lifespan of the lab equipment. The application of advanced technical skill, strong optical manaufacturing knowledge and extensive customer service expertise is required to support field associates responsible for managing retail labs. With each interaction the Advisor must accurately evaluate the equipment need and align with the associates skillset so as to communicate in a way to provide precise details that encompass lab equipment maintenance, troubleshooting, repair and manufacturing best practices.

 

MAJOR DUTIES AND RESPONSIBILITIES

·  Accurately diagnose lab equipment issues from a remote location via phone, chat or email
·  Partner with field leadership when troubleshooting to align on the best strategy to manage the LC lab parts spend budget and minimiz down time
·  Utilize SAP to expedite request for lab equipment part/s or services. This is accomplished by using the assigned article number, or by submitting a manual purchase order
·  Take ownership to resolve urgent lab equipment issue/s and proactively follow up with the assigned LC lab to ensure the business critical parts, services or equipment are successfully implemented
·  Submits necessary PM service calls and follows through to completion with both the vendor and retail lab
·  Maintains working relationship with RxO, R&D and H&S partners to align on best practices that result in improvements for the equipment or lab environment
·  Actively participates in vendor sponsored training for new lab manucaturing equipment platforms and technology. And continues ongoing training exercises for current equipment platforms, manufacturing best practices and H&S updates that are used in LC labs
·  Combines learned customer service, technical, optical and manufacturing skills with available resources/technology – such as the Wiki, email, and the option to share pictures and video links, that improve upon the ability to better communicate with the LC labs

 

BASIC QUALIFICATIONS

·  High School Diploma or equivalent
·  3-5 years in Customer Service/Help Desk, Retail Environment, Optical Lab Mfg., or Repairing/Servicing lab equipment
·  Knowledgeable with Microsoft office(Outlook, Excel, etc.), and computer skills
·  Strong problem solving skills with ability to analyze information and troubleshoot
·  Detail oriented and strong organization skills
·  Strong communication skills, both oral and written
·  Ability to work in fast environment, while being flexible and adaptable to change

 

PREFERRED QUALIFICATIONS

·  2 year technical associates degree
·  3+ years optical experience

 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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