Offers “Luxottica”

Expires soon Luxottica

Senior Manager Operations (Revenue Cycle Management)

  • Mason, USA

Job description

Requisition ID:  834042 
Position: Full-Time
Total Rewards:  Benefits/Incentive Information


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Senior Manager – Revenue Cycle Management position leads Team Vision, Rosin and Triangle Vision Managers and their assigned practices to accurately bill medical and routine vision insurance claims and maximize collection.


·  Lead the billing managers in establishing and driving KPI performance including but not limited to unbilled claims, unapplied cash and insurance and patient aging balances.
·  Lead the billing managers to ensure that billing and cash application is current to acceptable KPI levels at month end.
·  Provide month end reporting of AR insurance and patient aging balances and other KPI reporting.
·  Oversee managers to ensure billers meet agreed upon performance standards in both productivity and accuracy. Proactively coach direct reports to develop remediation plans when billers do not meet standards.
·  Lead billing integration of future Team Vision acquisitions. Partner with managers to evaluate billing talent in future practices and work with Director to determine when to add billing resources.
·  Communicate Team Vision goals and expectations to managers. Communicate status and progress toward achieving goals to the Director.
·  Develop a staffing plan to share resources across practices when needed.
·  Identify opportunities to maximize practice profitability by developing reporting that supports analysis of claim billing/collection and recommend improvements to Team Vision practices.
·  Guide managers in resolving processing issues and escalate systemic issues.
·  Maintain effective and on-going communication with Team Vision Operations management.


·  Bachelor’s degree or equivalent work experience
·  5+ years of experience in a data processing/operations environment
·  3+ years of supervisory experience
·  Analytical, critical thinking skills with emphasis on root-cause analysis
·  Strong coaching and mentoring skills
·  Excellent Excel skills


·  Health industry background or knowledge
·  Positive influencing and collaboration skills at all levels, including executive leadership
·  Strong project management skills
·  Ability to work under pressure and multi-task
·  Specific software, industry, previous role experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.


Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email 


We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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Nearest Major Market: Cincinnati
Job Segment: Operations Manager, Manager, Operations, Management

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