Licensed Team Lead - Jackson, TN - Lenscrafters

Job description

Requisition ID:  836826 
Store # : 000987 LensCrafters 
Position: Full-Time
Total Rewards:  Benefits/Incentive Information

 

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

 

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

 

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

 

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

 

MAJOR DUTIES & RESPONSIBILITIES

·  Welcome all customers warmly, exchange names, & set expectations, show urgency in providing service to customers & meeting their needs
·  Custom fit glasses & precisely place prescription in lenses
·  Acts as a leader in optical acumen that provides a voice for associates
·  Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
·  Explores the needs & priorities of customers by asking open ended questions
·  Assists team with complex product needs & prescriptions
·  Accurate & thorough use of all technology despite time pressure & customer volume, exceptional product knowledge, ability to accurately describe features & benefits of various lenses & frames using appropriate tools, reinforce customers’ final selection
·  Proactive, explores root cause of customer issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven, partners with management as needed
·  Ability to multi-task, prioritize & manage time with competing priorities
·  Strive to achieve exceptional results on Brand KPIs & competencies
·  Take pride in store appearance, help to keep store clean, attractive & organized
·  Inform management of safety opportunities; demonstrates safe work practices
·  Resourceful, self-motivated with a desire for continual learning, improvement & results
·  Adhere to company policies & procedure, including but not limited to discounts, promotions & inventory management

 

BASIC QUALIFICATIONS

·  High School graduate or equivalent
·  State Licensure
·  Optical dispensing experience
·  Strong customer service skills: communicator, listener & team builder
·  Knowledge of current store merchandise
·  Strong basic math skills
·  Awareness of current fashion trends
·  Selling skills – ability to use & carry an iPAD/tablet
·  Familiarity with POS, computers & calculators
·  Embrace new technology & change

 

PREFERRED QUALIFICATIONS

·  Previous customer service & retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Jackson
Nearest Secondary Market: Memphis
Job Segment: Fashion Retail, Retail Sales, Manager, Fashion, Retail, Management

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