LensCrafters - Optician

Job description

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

GENERAL FUNCTION

The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community.  Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations. 

 

MAJOR DUTIES & RESPONSIBILITIES

·  Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
·  Custom fits glasses & precisely places prescription in lenses.
·  Acts as a leader in optical acumen that provides a voice for associates.
·  Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
·  Attracts new customers.
·  Explores the needs & priorities of customers by asking open ended questions.
·  Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
·  Assists co-workers with difficult or complex areas of product needs & prescriptions.
·  Utilizes store tools & adheres to Brand Store Commitments.
·  Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
·  Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
·  Possesses the ability to multi-task, prioritizes & manages time with competing priorities.
·  Commits to delivery date & time, seeks feedback & asks for referrals.
·  Strives to achieve exceptional results on Brand KPIs & competencies.
·  Presents, celebrates & educates at pick up.
·  Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
·  Informs management of safety opportunities; demonstrates safe work practices.
·  Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
·  Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
·  Sells on your feet 80%-100% of the time.
·  Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
·  Maintains proper dress code, including name tag & associate tablet.

 

BASIC QUALIFICATIONS

·  High School graduate or equivalent
·  ABO Certification
·  Optical dispensing experience
·  Strong customer service skills: communicator, listener & team builder
·  Knowledge of current store merchandise
·  Strong basic math skills
·  Awareness of current fashion trends
·  Selling skills – ability to use & carry an iPAD / tablet
·  Familiarity with POS, computers & calculators
·  Embrace new technology & change

 

PREFERRED QUALIFICATIONS

·  Previous customer service & retail experience

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Nearest Major Market: Green Bay
Job Segment: Fashion Retail, Ophthalmic, Fashion, Healthcare

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