For Eyes - EyeCare Advisor

Job description

Requisition ID:  835450 
Position: Full-Time
 

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

 

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

 

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.

GENERAL FUNCTION  

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience.  Ensures all patients receive the highest quality Optometric.  Delivers the store’s key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supercision of the Store Manager and within the scope of state law and the policies of For Eyes.

 

MAJOR DUTIES & RESPONSIBILITIES  

·  Greets customers without delay (within 30 seconds)..
·  Promptly answers the telephone (3 rings) in a friendly and courteous manner.
·  In Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
·  Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
·  Shows patience and courtesy to indecisive or difficult customers and patients.
·  Performs work accurately and thoroughly despite time pressure and customer volume.
·  Identifies situations involving unsatisfied customers and acts quickly for resolution. . 
·  Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
·  Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
·  Places contact lens orders, processes shipments and properly submits invoices for payment.
·  Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
·  Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
·  Maintains safe working environment for all associates/patients.
·  Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

 

RETAIL  

·  Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
·  Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary    

 

DOCTOR’S OFFICE  

·  Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
·  Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
·  Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

 

BASIC QUALIFICATIONS  

·  High School graduate or equivalent
·  Strong customer service skills (internal and external)
·  Knowledge of current fashion trends
·  Leadership skills
·  Strong communicator and listener
·  Problem solving ability
·  Familiarity with cash register, computers and calculators
·  Organization skills
·  Sales skills
·  Strong basic math skills
·  Knowledge of office and store merchandise

 

PREFERRED QUALIFICATIONS    

·  Previous experience in customer service, retail and/or optical
·  Strong interpersonal skills

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
Job Segment: Fashion Retail, Supply Chain, Supply, Ophthalmic, Optometry, Fashion, Operations, Healthcare

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