Client Experience Manager (M/W/X) - Mallorca - Permanent Contract

Job description

Since 2014, we have been transforming the rental of a vacation home into an exceptional experience, combining the world’s finest properties with unparalleled service.

In legendary or unexpected destinations, we find the perfect home for each of our travelers. We prepare, craft, and personalize every stay to create a fully tailor-made experience.
In doing so, we set a new standard in the luxury rental market. We build a lasting relationship of trust with our clients that stands the test of time.
Our teams are the cornerstone of our success. They design and create each journey as a unique project. Our local teams travel the globe to select the most remarkable homes and provide unmatched hospitality and service at each destination.
Benefits :
* Tickets restaurants



Role:
As a member of the Concierge team, the Pre-Arrival Concierge plays a key role in managing and supporting Le Collectionist clients before their arrival in Spain. They will create the best itineraries to ensure an unforgettable on-site experience. Additionally, with the support of the local team, they are responsible for sourcing, negotiating, and contracting the best suppliers that meet Le Collectionist standards.

Objectives:

✨ Client Management and Le Collectionist Support:
● Assist clients in organizing their stay by offering high-quality services and experiences.
● Provide quotes for services and experiences.
● Prepare and deliver guest itineraries.
● Ensure the transfer of information and follow-up by local teams.
✨ Strengthening and Expanding the Local Partner Network:
● Manage relationships with existing partners across multiple destinations.
● Enrich the partner network and expand the offering of experiences in existing destinations.
● Update and produce catalogs presenting services and experiences in English.
● Support the marketing team in updating destination guides with new restaurants and points of interest.
✨ Administrative Tasks:
● Record and update all suppliers and rates in the tool.
● Create quotes and invoices in the tool.
● Edit itineraries in the tool.
● Develop communication materials (catalogs).

Position to be filled ASAP.

Perks:
🏡 2 days of remote work per week (off-season).
🍽️ Meal vouchers.
🎂 1 day off for your birthday
💻 A laptop.
🎊 Year-round events (Christmas Party, Raclette Party, Summer Party...).

Recruitment Process:
1️⃣ HR interview
2️⃣ Interview with the Regional Director
3️⃣ Business Case
4️⃣ Submission of the Business Case

Desired profile

* Customer satisfaction and loyalty-oriented, with excellent interpersonal skills and the ability to build relationships effortlessly.
* Exceptional oral and written communication skills in English.
* A passion for the luxury sector and a desire to work in event logistics.
* Strong commercial acumen and a talent for sales.
* Excellent interpersonal skills and a high level of autonomy.
* Detail-oriented, with the ability to prioritize effectively.
* Versatile, creative, responsive, service-focused, efficient, empathetic, and proactive.
* Team player with an enthusiasm for training new team members.
* Between 2 and 5 years of professional experience.
* Open to candidates with unconventional backgrounds who excel in teamwork.
* A valid driver’s license for manual cars
* Knowledge of the zone is a plus.


All our positions are open to candidates with specific needs or accommodations related to disabilities, provided they meet the required competencies.

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.