Client Experience Manager (M/W/X) - Temporary contract - Athens (Greece)

Job description

Since 2014, we have been transforming vacation home rentals into exceptional experiences, combining the world’s finest properties with unparalleled service.

In both iconic and surprising destinations, we find the home that perfectly matches each of our travelers. We prepare, shape, and personalize every stay to create a completely tailor-made experience.
In doing so, we set a new standard in the luxury rental market. We build lasting relationships of trust with our clients.
Our teams are the cornerstone of our success. They design and craft each journey as a unique project. Our local teams travel the world to handpick the most remarkable homes and provide unmatched hospitality and service in their destinations.


Role
Reporting to the Senior Client Experience Manager, the Client Experience team member is responsible for assisting our clients in organizing their stays while adhering to Le Collectionist standards for properties and client experience in Greece.

Objectives

As part of the Client Experience & Concierge team, your missions will include:
1. Client Management and Support for Le Collectionist Clients
* Assist our clients in organizing their arrival and tailor-made stay.
* Prepare quotes for services and experiences before and during the stay.
* Ensure the smooth running of each stay.
* Create client schedules.
* Ensure follow-up support by local teams.
* Build loyalty: prospect, develop, and maintain a portfolio of international clients through personalization.
* Organize small-scale events.

2. Consolidation and Development of the Local Partner Network
* Manage relationships with existing partners across various destinations.
* Expand the partner network and experience offerings in existing destinations.
* Source new partners for destinations newly added by Le Collectionist.
* Write guides and catalogs presenting destinations, services, and experiences in multiple languages.

3. Administrative Tasks
* Manage client and partner invoicing for concierge services.
* Continuously update concierge tools.
* Develop communication materials.
* Contribute to improving existing processes and supporting the implementation of new tools.

4. Support in Concierge Management and Oversight
* Set up and monitor KPIs.
* Prepare reports and relay them to the Regional Coordinator.
* Communicate needs to the Business Operations department to implement global tools and processes.


Dates: From 17th March to 17th April 2025

Perks
🎂 1 day off for your birthday (excluding weekends and public holidays)
💻 A MacBook laptop
🎊 Year-round events (Christmas Party, Raclette Party, Summer Party…)

Recruitment Process
1. HR Interview
2. Manager Interview
3. Case Study
4. Case Study Presentation

Desired profile

* Two years of professional experience (a successful experience in the hospitality industry is a strong plus).
* Passion for the luxury sector and an interest in event logistics.
* Methodical, structured, and organized, with a proactive approach.
* Strong interpersonal skills and empathy.
* A result-driven and problem-solving mindset, with analytical rigor.
* Outstanding relational skills and autonomy.
* Client satisfaction and loyalty-focused, with excellent interpersonal skills and the ability to build relationships easily.
* Ability to prioritize, handle emergencies, and manage tasks with precision.
* Versatile, creative, responsive, service-oriented, efficient, empathetic, and proactive.
* Perfect command of French and English (spoken and written).
* Open to candidates with atypical backgrounds, demonstrating strong teamwork abilities.
* Team player who thrives in a collaborative environment.


All our positions are open, under equal competencies, to candidates requiring specific accommodations related to disabilities.

About Le Collectionist

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Nous trouvons, dans des destinations mythiques ou surprenantes, la maison qui correspond à chacun de nos voyageurs. Nous préparons, façonnons et personnalisons chaque séjour, pour créer une expérience taillée entièrement sur-mesure.
Nous fixons ainsi un nouveau standard dans le marché de la location de luxe. Nous tissons avec nos clients une relation de confiance qui s’inscrit dans le temps.
Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.