Operations Assessment Center 2023

Job description

Do you want to work for the world’s largest beauty company?  Do you want an exciting and diverse job in an international and dynamic working environment? Do you want to be challenged and developed within your area of expertise? Then you might be just the talent we are looking for to strengthen our marketing team in Luxury Products Division (Lancôme, Yves Saint Laurent, Giorgio Armani, Biotherm, Helena Rubinstein, Kiehl’s, Ralph Lauren, Cacharel, Victor & Rolf, Mugler, Azzaro, Prada, etc.)

 

OMNI Beauty Advisor for Luxury Division

Are you passionate about luxury products?

Then joining L’Oréal Luxury Product Division Retail Structure, in the role of “OMNI Beauty Advisor” might be the opportunity that you’ve been looking for!

At L’Oréal Luxury Products Division (LLD), we create offline and online brand experiences that make our customers the center of our iconic brand universe. We make the customer the hero of our brand story. Every day we push boundaries in the world of traditional and digital strategies to advance the brand building, the retail excellence and the digital engagement creating real emotion through memorable brand experiences and creative marketing initiatives.

Now we are looking for an OMNI Beauty Advisor!

 

You will…

As an OMNI Beauty Advisor, you will provide exceptional service to both our in store and online customers whilst achieving business targets and driving brand awareness. You have a real passion for communicating, you are excited by ecommerce and would love to offer our in-store clients an extension of that service online using your excellent verbal and written communication skills.

 

50% of your time will be spent in offline point of sales while the other 50% of your time would be supporting customers online with product queries, issues, sharing your knowledge and expertise while showing the same care and empathy they would expect in store.

 

Digital training will be provided for this role but passion, product knowledge and the ability to learn digital tools quickly must be skills you are ready to utilize. The digital aspect of your role can take place remotely.

 

 

Responsibilities

·      Able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice to create positive customer experience

·      Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling

·      Support daily operations at online and/or offline point of sales (POS) activities

·      Follow brand CRM procedures to recruit and retaining customers

·      Maintaining the offline point of sale quality and merchandising: maintain appearance and cleanliness of the POS, merchandising, ensure on shelf product availability

·      Masters POS system (e.g. IPPOS; MS outlook etc.) and operation procedures 

·      Responsible to acknowledge/record all customer complain and issues

·      Communicate to Counter / Field Manager useful information about competition, clients or all other key events occurring at POS

·      Develop and maintain positive relationship with department store floor managers

·      Using live chat, social media, and virtual teleconsultations you will act as a brand ambassador, targeted on your product sales just as when you are in store

If you feel excited by this job opportunity, then go through the below job criteria and you are one step closer to joining L’Oréal Hellas:

 

·      Previous experience in customer service (preferably in the Beauty sector)

·      Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store

·      Strong customer service mindset

·      Self-motivated to work remotely and meet or exceed targets, using reporting tools to track against KPI’s

·      Ownership over the questions you are required to respond to, doing so effectively and in a timely manner while knowing when to escalate

·      Strong time management and organizational skills to manage high volume of online interaction as well as continuing this in store

·      Digitally savvy – you pick up digital tools quickly and know how to be effective using social media

·      Confident supporting online eventing and being visible to consumers when needed

·      Embrace change as this role has room to grow and so does the successful candidate

·      Convey passion and master story telling verbally and through your writing

·      Connect with our clients to provide good solutions and after sales/clientele

·      Ability to work flexibility during retail hours, which is likely to include evenings, weekends, and holidays (except Christmas day) both in store and online

 

We are looking for our new OMNI BA to start in as soon as possible. We are reviewing applications and inviting for interviews on a rolling basis, so do not wait to apply!

 

What’s in it for you?

 

We offer you an exciting position with great challenges and opportunities including an individual career plan, an extensive catalogue of e-learnings, competitive personnel benefits, modern offices, and a dynamic working environment with engaged and passionate colleagues.

 

With its unique international portfolio of 34 diverse and complementary brands, the Group generated sales amounting to 29.8 billion euros in 2019. As the world’s leading beauty company, L’Oréal is present across all distribution networks: mass market, department stores, pharmacies and drugstores, hair salons, travel retail and branded retail. Research and innovation, are at the core of L’Oréal’s strategy, working to meet beauty aspirations all over the world and attract one billion new consumers in the years to come. L’Oréal’s sustainability commitment “L’Oréal for the Future” sets out ambitious sustainable development objectives across the Group’s value chain. 

 

Does it sound like you? #weareloreal and we are thrilled to receive your CV and potentially meet you!