dir-cust relationship mgmt

Job description

Director, Digital, L’Oreal Paris Integrated Marketing Communications

This highly visible role, reporting directly into the AVP Digital and CRM Platforms, will help in the development and execution of a best in class integrated customer strategy, including personalization, across all digital channels for L’Oreal Paris.  The Senior Manager of Digital will work with their manager, along with multiple marketing stakeholders/agencies/global partners to help define the digital roadmap, lead business requirements gathering/brief development and execution of projects delivering best in class user experience and enable personalized service across all digital channels, leading cross functional teams, to ensure that all milestones and business goals are met. 

The successful candidate will be responsible for maintaining and supporting their manager in the planning of the evolution of the digital ecosystem including, but not limited to, the brand website and apps. The candidate will also work closely with the Director of Content to ensure proper execution of backend integration on L’Oreal Paris owned properties.

This position requires extensive strong creative skills, solid understanding of personalization/segmentation marketing, cross-group coordination, outstanding communication skills, excellent digital project management skills, creative problem solving/analytical skills and a highly organized, process-focused aptitude to manage multiple responsibilities and deliverables.   Must be prepared to succeed against aggressive goals and be highly comfortable working with internal and external partners, and a global team.

The successful candidate will have a demonstrated track record of professional excellence, having managed best in class digital projects.  Responsibilities include:

·  Assist in defining platform strategy and roadmap encompassing website, mobile site, new digital tools and development of best in class mobile and social applications, and implementation of eCommerce.
·  Partner with IMC, Marketing, IT, and multiple agency partners to evolve L’Oreal Paris’s digital vision and ensure the platform supports all key business objectives.
·  Lead the project management of digital creative development and production including the approval process and QA testing.
·  Create and manage detailed project plans, identify key milestones, dependencies, and resources to manage the execution of all projects
·  Ensure integration of personalization strategies into all Digital/Content plans
·  Manage the ongoing updates and maintenance of a personalization and product recommendation system, leveraging explicit and implicit customer data
·  Work closely with marketing to develop clear and solid digital briefs related to new platform enhancement, tool development and content planning/production
·  Lead agencies and internal partners to develop and present solution proposals & recommendations, including analysis of options, justifications, and tradeoffs to sell through projects to senior management and to secure budgets
·  Work closely with project management and technical teams to ensure measurement, tracking plans and analysis are strategically aligned.
·  Work with global/agency counterparts to establish best practices

Qualifications:

·  Candidate must have a proven track record in digital project management (including large-scale projects)
·  Strong marketing brief and business requirement development
·  Solid understanding and experience in personalization (CRM) and segmentation marketing
·  Must have experience in creative development :
·  Digital: from business requirements to wireframes (including UX) through to QA testing
·  Experience in digital content production (video, articles, slideshows)
·  Strong presentation skills and a particular aptitude for synthesizing complex material so that it is clear, meaningful and actionable to a variety of stakeholders
·  Excellent teamwork skills
·  A facilitator and collaborator; able to work in fast-paced, demanding environment
·  Technical familiarity and experience with back end technologies and content management systems
·  Analytical skills are a must with strong data-mining and in-depth database segmentation experience preferred
·  Ability to work closely with a diverse group of individuals of various functional disciplines
·  Big-picture thinker and experience in a dynamic, high-growth environment
·  Must possess excellent creative, organizational, verbal and written communication skills

Education/Experience:

·  BA/BS in Marketing, Communications, Business Management. MBA preferred, not required.
·  6 + years relevant industry experience (beauty experience not required)
·  Strong and proven interactive track record/performance.
·  Background/interest in Digital Marketing and CRM desired.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.","datePosted":"2019-09-26T06:34:45.640Z","title":"Dir-Cust Relationship Mgmt","occupationalCategory":"Digital","@context":"http://schema.org"} Dir-Cust Relationship Mgmt in New York, NY | Digital at l'oreal       .aurelia-hide { display:none !important; }      L'Oréal | Job Description
· 
· 
· 
· 
· 
·  /* Director, Digital, L’Oreal Paris Integrated Marketing Communications

This highly visible role, reporting directly into the AVP Digital and CRM Platforms, will help in the development and execution of a best in class integrated customer strategy, including personalization, across all digital channels for L’Oreal Paris.  The Senior Manager of Digital will work with their manager, along with multiple marketing stakeholders/agencies/global partners to help define the digital roadmap, lead business requirements gathering/brief development and execution of projects delivering best in class user experience and enable personalized service across all digital channels, leading cross functional teams, to ensure that all milestones and business goals are met. 

The successful candidate will be responsible for maintaining and supporting their manager in the planning of the evolution of the digital ecosystem including, but not limited to, the brand website and apps. The candidate will also work closely with the Director of Content to ensure proper execution of backend integration on L’Oreal Paris owned properties.

This position requires extensive strong creative skills, solid understanding of personalization/segmentation marketing, cross-group coordination, outstanding communication skills, excellent digital project management skills, creative problem solving/analytical skills and a highly organized, process-focused aptitude to manage multiple responsibilities and deliverables.   Must be prepared to succeed against aggressive goals and be highly comfortable working with internal and external partners, and a global team.

The successful candidate will have a demonstrated track record of professional excellence, having managed best in class digital projects.  Responsibilities include:

·  Assist in defining platform strategy and roadmap encompassing website, mobile site, new digital tools and development of best in class mobile and social applications, and implementation of eCommerce.
·  Partner with IMC, Marketing, IT, and multiple agency partners to evolve L’Oreal Paris’s digital vision and ensure the platform supports all key business objectives.
·  Lead the project management of digital creative development and production including the approval process and QA testing.
·  Create and manage detailed project plans, identify key milestones, dependencies, and resources to manage the execution of all projects
·  Ensure integration of personalization strategies into all Digital/Content plans
·  Manage the ongoing updates and maintenance of a personalization and product recommendation system, leveraging explicit and implicit customer data
·  Work closely with marketing to develop clear and solid digital briefs related to new platform enhancement, tool development and content planning/production
·  Lead agencies and internal partners to develop and present solution proposals & recommendations, including analysis of options, justifications, and tradeoffs to sell through projects to senior management and to secure budgets
·  Work closely with project management and technical teams to ensure measurement, tracking plans and analysis are strategically aligned.
·  Work with global/agency counterparts to establish best practices

Qualifications:

·  Candidate must have a proven track record in digital project management (including large-scale projects)
·  Strong marketing brief and business requirement development
·  Solid understanding and experience in personalization (CRM) and segmentation marketing
·  Must have experience in creative development :
·  Digital: from business requirements to wireframes (including UX) through to QA testing
·  Experience in digital content production (video, articles, slideshows)
·  Strong presentation skills and a particular aptitude for synthesizing complex material so that it is clear, meaningful and actionable to a variety of stakeholders
·  Excellent teamwork skills
·  A facilitator and collaborator; able to work in fast-paced, demanding environment
·  Technical familiarity and experience with back end technologies and content management systems
·  Analytical skills are a must with strong data-mining and in-depth database segmentation experience preferred
·  Ability to work closely with a diverse group of individuals of various functional disciplines
·  Big-picture thinker and experience in a dynamic, high-growth environment
·  Must possess excellent creative, organizational, verbal and written communication skills

Education/Experience:

·  BA/BS in Marketing, Communications, Business Management. MBA preferred, not required.
·  6 + years relevant industry experience (beauty experience not required)
·  Strong and proven interactive track record/performance.
·  Background/interest in Digital Marketing and CRM desired.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.","datePosted":"2019-09-26T06:34:45.640Z","title":"Dir-Cust Relationship Mgmt","occupationalCategory":"Digital","@context":"http://schema.org"},"subFunction":"","descriptionTeaser":"This position requires extensive strong creative skills, solid understanding of personalization/segmentation marketing, cross-group coordination, outstanding communication skills, excellent digital project...","ml_hashKey":"cf17c87f3f3738b7fb60dd46f8b224dd660c039e93d6e8369b0c71cdf93bf3a1d3fd073f7035fbc822db9af0b6b948c49883462baa1a84ad0e7dc68a4b69643f","experienceRequired":"","ml_qualification":null,"state":"","externalTracking":true,"jobUpdatedDate":"2019-10-21T01:00:21.630Z","ml_skills_global":{"ml_skills":[{"standard":"outstanding communication skills","name":"outstanding communication skills","type":null},{"standard":"leading cross functional teams","name":"leading cross functional teams","type":null},{"standard":"written communication","name":"written communication 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Director, Digital, L’Oreal Paris Integrated Marketing Communications

This highly visible role, reporting directly into the AVP Digital and CRM Platforms, will help in the development and execution of a best in class integrated customer strategy, including personalization, across all digital channels for L’Oreal Paris.  The Senior Manager of Digital will work with their manager, along with multiple marketing stakeholders/agencies/global partners to help define the digital roadmap, lead business requirements gathering/brief development and execution of projects delivering best in class user experience and enable personalized service across all digital channels, leading cross functional teams, to ensure that all milestones and business goals are met. 

The successful candidate will be responsible for maintaining and supporting their manager in the planning of the evolution of the digital ecosystem including, but not limited to, the brand website and apps. The candidate will also work closely with the Director of Content to ensure proper execution of backend integration on L’Oreal Paris owned properties.

This position requires extensive strong creative skills, solid understanding of personalization/segmentation marketing, cross-group coordination, outstanding communication skills, excellent digital project management skills, creative problem solving/analytical skills and a highly organized, process-focused aptitude to manage multiple responsibilities and deliverables.   Must be prepared to succeed against aggressive goals and be highly comfortable working with internal and external partners, and a global team.

The successful candidate will have a demonstrated track record of professional excellence, having managed best in class digital projects.  Responsibilities include:

·  Assist in defining platform strategy and roadmap encompassing website, mobile site, new digital tools and development of best in class mobile and social applications, and implementation of eCommerce.
·  Partner with IMC, Marketing, IT, and multiple agency partners to evolve L’Oreal Paris’s digital vision and ensure the platform supports all key business objectives.
·  Lead the project management of digital creative development and production including the approval process and QA testing.
·  Create and manage detailed project plans, identify key milestones, dependencies, and resources to manage the execution of all projects
·  Ensure integration of personalization strategies into all Digital/Content plans
·  Manage the ongoing updates and maintenance of a personalization and product recommendation system, leveraging explicit and implicit customer data
·  Work closely with marketing to develop clear and solid digital briefs related to new platform enhancement, tool development and content planning/production
·  Lead agencies and internal partners to develop and present solution proposals & recommendations, including analysis of options, justifications, and tradeoffs to sell through projects to senior management and to secure budgets
·  Work closely with project management and technical teams to ensure measurement, tracking plans and analysis are strategically aligned.
·  Work with global/agency counterparts to establish best practices

Qualifications:

·  Candidate must have a proven track record in digital project management (including large-scale projects)
·  Strong marketing brief and business requirement development
·  Solid understanding and experience in personalization (CRM) and segmentation marketing
·  Must have experience in creative development :
·  Digital: from business requirements to wireframes (including UX) through to QA testing
·  Experience in digital content production (video, articles, slideshows)
·  Strong presentation skills and a particular aptitude for synthesizing complex material so that it is clear, meaningful and actionable to a variety of stakeholders
·  Excellent teamwork skills
·  A facilitator and collaborator; able to work in fast-paced, demanding environment
·  Technical familiarity and experience with back end technologies and content management systems
·  Analytical skills are a must with strong data-mining and in-depth database segmentation experience preferred
·  Ability to work closely with a diverse group of individuals of various functional disciplines
·  Big-picture thinker and experience in a dynamic, high-growth environment
·  Must possess excellent creative, organizational, verbal and written communication skills

Education/Experience:

·  BA/BS in Marketing, Communications, Business Management. MBA preferred, not required.
·  6 + years relevant industry experience (beauty experience not required)
·  Strong and proven interactive track record/performance.
·  Background/interest in Digital Marketing and CRM desired.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. 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manager in the planning of the evolution of the digital ecosystem including, but not limited to, the brand website and apps. the candidate will also work closely with the director of content to ensure proper execution of backend integration on l’oreal paris owned properties . this position requires extensive strong creative_solutions solid understanding of personalization/segmentation marketing cross-group coordination, outstanding_communication_skills excellent digital_project_management skills, creative problem solving analytical skills and a organizational_skills process-focused aptitude to manage_multiple responsibilities and deliverables. must be prepared to succeed against aggressive goals and be highly comfortable working with internal and external partners, and a global team . the successful candidate will have a demonstrated track record of professional excellence, having managed best in class digital projects. responsibilities include . assist in defining platform strategy and roadmap encompassing website, mobile_applications site, new digital tools and development of best in class mobile_applications and social applications, and implementation of ecommerce . partner with imc, marketing it, and multiple agency partners to evolve l’oreal paris’s digital vision and ensure the platform supports all key business objectives . lead the project_management of digital creative_development and production including the approval process and qa testing. create and manage detail_oriented project_plans identify key milestones_professional dependencies, and resources to manage the execution of all projects . ensure integration of personalization strategies into all digital/content plans . manage the ongoing updates and maintenance of a personalization and product recommendation system, leveraging explicit and implicit customer_data . work closely with marketing to develop clear and solid digital briefs related to new platform enhancement, tool development and content_planning production . lead agencies and internal partners to develop and present solution proposals & recommendations, including analysis of options, justifications, and tradeoffs to sell through projects to senior_management and to secure budgets . work closely with project_management and technical teams to ensure measurement, tracking plans and analysis are strategically aligned . work with global/agency counterparts to establish best practices . qualifications . candidate must have a proven_track_record in digital_project_management including large-scale_projects . strong marketing brief and business requirement development . solid understanding and experience in personalization crm and segmentation marketing . must have experience in creative_development . digital . from business_analysis to wireframing including ux through to qa testing. experience in digital content_production video, articles, slideshows . presentation_skills and a particular aptitude for synthesizing complex material so that it is clear, meaningful and actionable to a variety of stake_holder_management . excellent teamwork . a facilitating and collaborator . able to work in fast-paced, demanding environment. technical familiarity and experience with back end technologies and cms . analytical skills are a must with strong data-mining and in-depth database_segmentation experience preferred . ability to work closely with a diverse group of individuals of various functional disciplines . big-picture thinker and experience in a dynamic, high-growth environment . must possess excellent creative, organizational_skills verbal and written_communication . education/experience . ba/bs in marketing communication_skills business_management mba preferred, not required . 6 + years relevant industry experience beauty experience not required . strong and proven interactive track record/performance . background/interest in digital_marketing and crm desired . we are an equal opportunity employer and take pride in a diverse environment. we do not discriminate in recruiting hiring, training promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veterans_affairs status, medical condition or disability, or any other legally protected status . we are an equal opportunity employer and take pride in a diverse environment. we do not discriminate in recruiting hiring, training promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veterans_affairs status, medical condition or disability, or any other legally protected status . if you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email usapplicationaccommodation support.lorealusa.com. please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. all others will not be considered. ","jobVisibility":["external"],"applyUrl":"//career.loreal.com/careers/login?jobId=75246","ml_filtered_Skills":null,"location":"New York, NY","cityCountry":"United States","category":"Digital","ml_job_parser":null,"mapQueryLocation":"New York, NY","ml_Description":"Director, Digital, L’Oreal Paris Integrated Marketing Communications. This highly visible role, reporting directly into the AVP Digital and CRM Platforms, will help in the development and execution of a best in class integrated customer strategy, including personalization, across all digital channels for L’Oreal Paris. The Senior Manager of Digital will work with their manager, along with multiple marketing stakeholders/agencies/global partners to help define the digital roadmap, lead business requirements gathering/brief development and execution of projects delivering best in class user experience and enable personalized service across all digital channels, leading cross functional teams, to ensure that all milestones and business goals are met . The successful candidate will be responsible for maintaining and supporting their manager in the planning of the evolution of the digital ecosystem including, but not limited to, the brand website and apps. The candidate will also work closely with the Director of Content to ensure proper execution of backend integration on L’Oreal Paris owned properties . This position requires extensive strong creative skills, solid understanding of personalization/segmentation marketing, cross-group coordination, outstanding communication skills, excellent digital project management skills, creative problem solving/analytical skills and a highly organized, process-focused aptitude to manage multiple responsibilities and deliverables. Must be prepared to succeed against aggressive goals and be highly comfortable working with internal and external partners, and a global team . The successful candidate will have a demonstrated track record of professional excellence, having managed best in class digital projects. Responsibilities include . Assist in defining platform strategy and roadmap encompassing website, mobile site, new digital tools and development of best in class mobile and social applications, and implementation of eCommerce . Partner with IMC, Marketing, IT, and multiple agency partners to evolve L’Oreal Paris’s digital vision and ensure the platform supports all key business objectives . Lead the project management of digital creative development and production including the approval process and QA testing. Create and manage detailed project plans, identify key milestones, dependencies, and resources to manage the execution of all projects . Ensure integration of personalization strategies into all Digital/Content plans . Manage the ongoing updates and maintenance of a personalization and product recommendation system, leveraging explicit and implicit customer data . Work closely with marketing to develop clear and solid digital briefs related to new platform enhancement, tool development and content planning/production . Lead agencies and internal partners to develop and present solution proposals & recommendations, including analysis of options, justifications, and tradeoffs to sell through projects to senior management and to secure budgets . Work closely with project management and technical teams to ensure measurement, tracking plans and analysis are strategically aligned . Work with global/agency counterparts to establish best practices . Qualifications . Candidate must have a proven track record in digital project management including large-scale projects . Strong marketing brief and business requirement development . Solid understanding and experience in personalization CRM and segmentation marketing . Must have experience in creative development . Digital . from business requirements to wireframes including UX through to QA testing. Experience in digital content production video, articles, slideshows . Strong presentation skills and a particular aptitude for synthesizing complex material so that it is clear, meaningful and actionable to a variety of stakeholders . Excellent teamwork skills . A facilitator and collaborator . able to work in fast-paced, demanding environment. Technical familiarity and experience with back end technologies and content management systems . Analytical skills are a must with strong data-mining and in-depth database segmentation experience preferred . Ability to work closely with a diverse group of individuals of various functional disciplines . Big-picture thinker and experience in a dynamic, high-growth environment . Must possess excellent creative, organizational, verbal and written communication skills . Education/Experience . BA/BS in Marketing, Communications, Business Management. MBA preferred, not required . 6 + years relevant industry experience beauty experience not required . Strong and proven interactive track record/performance . Background/interest in Digital Marketing and CRM desired . We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status . We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status . If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.