Customer Service Representative
Dalian (Dalian Shi) Bachelor's Degree Administration
Job description
The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester needs. Primary measurement is customer satisfaction with the handling of the requests.-Provide help desk support to customers-Handling telephone calls, e-mail -Verify and log every call by following predefined policy and procedure-Diagnosing problems and determining the severity-Referring problems to supporting groups-Updating the user on the call status, and confirming with the user that problem is fixed¿¿¿¿:¿¿¿¿¿
Auto req ID
187954BR
Required Education
Bachelor's Degree
Role ( Job Role )
Customer Service Representative
State / Province
LIAONING
Primary job category
Technical Specialist
Company
(1072) IBM Dalian Global Delivery Company Limited
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
Bachelor's Degree
City / Township / Village
DALIAN
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
At least 1 year experience in call center related
Skill-keywords
Japanese, IT Helpdesk
Country/Region
China
Preferred Technical and Professional Experience
none
Secondary Job Category
Technical Services Specialist
Eligibility Requirements
none
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire
New Collar Role
No