Sales Advisor Chinese Speaking - London Harrods

Job description

ROLE MISSION

The Sales Advisor reports to the Store Manager; he/she carries out sales and clienteling actions in order to maximize individual and store target and KPIs. The Sales Advisor is a key ambassador of the Brand.
He/She provides a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long-term loyal relationship.

KEY ACCOUNTABILITIES

• Contribute to the teamwork by the accomplishment of the goals set by the Store Management
• Create and develop a positive relationship with the customers, from the first contact to the farewell
• Meet and exceed CRM and retention goals
• Effectively use the Client Book to nurture the relationship with the existing and potential customers
• Create and cultivate a network of contacts to expand potential customer base
• Gather information about the market: new trends, events, competitors' activities and products
• Effectively interact and collaborate with colleagues in the store and in the company at large
• Implement stock procedures according to company standards and guidelines
• Respect Brioni standards, roles and procedures, promptly sharing possible issues and risks

Desired profile

Qualifications :

KEY REQUIREMENTS

- At least 3 years of experience in a sales position in a luxury brand
- Native language Chinese Mandarin
- Fluent in English
- A third language is a plus
- Deep knowledge of men's formalwear
- Passion for tailoring
- Good knowledge of high-end fashion field
- MTM specialization is a plus
- Listening and communication skills
- Flexibility to work in a multicultural context
- Networking and proactivity
- Self-development attitude
- Sense of ownership
- Ability to be mobile on the sales floor for extended periods
- Availability to work a minimum of 2 Saturdays and 2 Sundays per month, annual inventory, and holiday season