SAINT LAURENT - Senior Client Advisor (Harrods)

Job description

PURPOSE OF THE POSITION: A Senior Client Advisor contribute actively to the store sales and key indicators achievement.

 

They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

 

 

MISSIONS & RESPONSIBILITIES

 

· Provide an outstanding client and after-sale service to all visitors and clients

· Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests

· Cultivate a robust client portfolio to secure a proactive and growing business

· Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

· Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture

· Show a transparent and genuine attitude with the client and create a unique connection with them

· Communicate in a professional and authentic way, with clients and colleagues

· Effectively use all the available tools to optimize business opportunities

· Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

· Adhere to all company policies and operational procedures and follow them

 

 

PROFILE

 

· A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality

· Have personal taste and passion for the fashion culture, like to create personalized looks

· Have a natural business mindset and an entrepreneurial spirit

· Open-minded and looking for a company valuing audacity and authenticity

· Strong team spirit to achieve common goals

· At ease with using tools and applications, learns fast with new technologies

· Motivation to work in a fast-paced environment, able to multitask & prioritize

· Proactive, enthusiastic, & with a problem-solving attitude

· Excellent written, oral & listening skills, in English and local language

· Embrace change and see it as an opportunity to grow and develop

·  Full time
·  Europe
·  United Kingdom