Quality Customer Service

Job description

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Your Opportunity We are currently looking for a Quality Customer Service who will support Bottega Veneta Quality Customer Service team based in Montebello Vicentino (Vicenza).

How you will contribute?

La risorsa sarà inserita all’interno dell’Ufficio Quality Customer Service di Bottega Veneta e si occuperà principalmente delle seguenti attività:

·  Gestione richieste assistenza dai Regional CS, Stores e Customer Care;
·  Gestione dell'avanzamento di commesse e ordini di lavoro relativo alle riparazioni di merce di proprietà di clienti terzi e/o negozi Bottega Veneta;      
·  Supporto al team IT nello sviluppo e follow-up di progetti riguardanti l'After Sales;           
·  Creazione di reportistiche riguardanti i resi.

  Who you are?

·  Laurea Triennale o Magistrale (Ingegneria Gestionale o affini);         
·  Preferibile esperienza lavorativa di almeno 1-3 anni;
·  Ottima conoscenza della lingua inglese sia scritta che parlata;
·  Buone conoscenze del Pacchetto Office (Excel, Power Point, Power BI); conoscenza sistemi gestionali (nello specifico AS400 e Stealth 3000); reportistica Qlickview è un plus;                                                               
·  Buone capacità comunicative e relazionali, predisposizione al lavoro in team e gestione dello stress. Ordine e precisione si ritengono attitudini fondamentali.                                                                                                                                 

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

·  Full time
·  Europe
·  Italy