LINDBERG Customer Service Consultant Danish/German/English

Job description

At LINDBERG, we are not just creating eyewear; we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses. LINDBERG is part of Kering Eyewear, which belongs to the global Luxury Group Kering. Kering Eyewear designs, develops, and distributes eyewear for a complete and well-balanced portfolio of Luxury, Fashion, and Lifestyle brands.

We are currently seeking a Customer Service Consultant who will report to the Customer Service Manager as part of our dynamic Customer Service Team in LINDBERG.

How you will contribute

·  Provide customer service with a focus on building and maintaining relationships with our Partners primarily via phone and email
·  Process and enter orders
·  Handle complaints, including guidance and support to our Partners
·  Monitor and follow-up of customer inquiries
·  Use and share brand and technical knowledge about our unique products with our Partners
·  Support and work with our international sales team

Who you are

·  You are fluent in Danish, German, and English; knowledge of other Scandinavian languages would be an advantage
·  You are a committed person with an outgoing, positive attitude who knows how to provide excellent customer service and build effective relationships via phone and e-mail
·  You are a structured, adaptable, quality-conscious, and smiling individual who thrives in everyday life with fluctuating busyness where focus and good energy must be preserved
·  Strong written and verbal communication
·  Ability to prioritize work effectively
·  Knowledge of CRM systems and BI applications would be a plus
·  Knowledge of SAP and Dynamics Axapta ERP systems would be a plus  

Why work with us?

Come join the LINDBERG journey and seize the opportunity to become a part of an international company in a global Luxury Group renowned for innovative design and unparalleled craftsmanship. LINDBERG encourages an environment where creativity thrives and collaboration is at its foundation, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

·  Full time
·  Europe
·  Denmark