GUCCI General Manager Western Europe

Job description

Role Mission

Reporting to the EMEA President, the General Manager Western Europe is responsible for driving the overall business performance, image integrity, and customer experience of the Retail network within the markets in scope, leading, inspiring, and developing a high-performing team while ensuring operational excellence, sales productivity, financial sustainability and a seamless luxury customer journey.

By fostering a client-centric culture and maintaining strong relationships with the relevant clientele, the General Manager ensures the highest standards of service, brand representation, and financial results. The GM collaborates closely with the EMEA corporate teams to implement strategic initiatives, to optimize the store’s positioning and performances in the local markets.

Key Accountabilities

·  Retail Network & Team Leadership:
Manage a network of directly operated stores (full price & outlet), overseeing both retail and office functions. Strengthen the local organization by providing strong leadership, ensuring teams are aligned with brand fundamentals, and achieving market, financial, and operational targets.
·  Financial sustainability:
Manage all available P&L levers, both on the revenue and cost side, to ensure committed yearly financial goals are achieved.
·  Brand Alignment:
Act as the key liaison between the Corporate EMEA HQ and the local markets, ensuring the successful implementation of brand strategy. Align the internal organization with corporate priorities, key messages, and business objectives while maintaining a high level of consistency across all functions.
·  Market & Business Intelligence:
Collaborate with EMEA HQ teams and corporate functions to provide valuable insights into market trends, consumer behaviors, and competitive positioning. Lead change management initiatives that are consistent with the global strategy while adapting to local market dynamics, providing feedbacks from the local market on customer preferences, sales performance, and operational challenges to influence strategic decision-making.
·  Customer Experience & Retail Excellence:
Engage with VIP clientele customers, fostering long-term relationships and brand loyalty. Implement Retail Excellence initiatives to ensure a luxury customer journey and an elevated in-store experience and service.
·  People Development & Leadership:
Coach, mentor, and motivate local teams, to build a strong customer-oriented culture and high-performance environment. Clearly communicate short-term and mid-term goals, inspiring teams to meet Company expectations and financial objectives.
·  Talent Acquisition & Training:
Strengthen the organization by identifying and hiring top talents while fostering employee growth through continuous training and development programs and internal mobility.
·  Retail Network Management & Partnerships Management
Analyze and optimize the retail footprint in the assigned market, identifying underperforming locations and potential opportunities, developing and maintaining strong relationships with landlords, property owners, and business partners.

Key Requirements

·  Proven track record in managing a sophisticated, customer-oriented retail organization within the luxury and fashion industry at international level. Strong understanding of premium client expectations, elevated service standards, and the operational complexities of a high-end retail environment.
·  Able to integrate luxury service codes into the customer journey, ensuring an elevated client experience.
·  Strong leadership skills with the ability to drive transformation in a large corporate setting, leading diverse teams, inspiring and motivating employees, and fostering a high-performance culture. Proven ability to delegate effectively while maintaining accountability.
·  Highly proactive, innovative, and solutions-oriented in addressing market demands and business needs.
·  Ability to influence and engage stakeholders across different functions. Skilled in building consensus and aligning teams towards a unified vision, while ensuring strategic priorities are met.
·  Experience in navigating dynamic market conditions. Comfortable operating in a fast-changing retail landscape, leveraging analytical insights and strategic agility to anticipate trends, adapt business practices, and drive sustained growth.
·  Proficiency in both French and English is essential.

·  Full time
·  Europe
·  France