LINDBERG Customer Operation Process Analyst

Job description

At LINDBERG, we are not just creating eyewear; we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses. LINDBERG is part of Kering Eyewear, which belongs to the global luxury group Kering. Kering Eyewear designs, develops, and distributes eyewear for a complete and well-balanced portfolio of Luxury, Fashion, and Lifestyle brands.

We are currently seeking a Customer Operation Process Analyst who will report to the Customer Operation Manager as part of our dynamic Customer Service Team in LINDBERG.

How you will contribute

·  Maintaining or Developing Process Mapping
·  Collecting & Tracking Systemic/Process Requirements
·  Monitoring & Measuring Customer Operations Service KPI Metrics
·  Collaborating in system development initiatives both during the implementation and post-implementation phase, assisting in integration, UAT testing, and key user training
·  Process analyzing or Alignment Needs
·  Gatekeeper of Training Content
·  Key contact for troubleshooting support & assigned system platform

Who you are

·  2-5 years of experience in process or systems development
·  Project management and strong analytical skills
·  Knowledge of Customer Service processes and order-to-cash flows
·  Knowledge of CRM systems and BI applications is a plus
·  Knowledge of SAP and Dynamics Axapta ERP systems is a plus  
·  Passionate team player with a proactive orientation to results
·  Strong written and verbal communication
·  Capable of working under pressure
·  Ability to prioritize work effectively

Why work with us?

Come join the LINDBERG journey and seize the opportunity to become a part of an international company in a global Luxury Group renowned for innovative design and unparalleled craftsmanship. LINDBERG encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

·  Full time
·  Europe
·  Denmark