KERING EYEWEAR Customer Service Specialist LATAM

Job description

About Us Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Your opportunity

You will be responsible for ensuring a positive experience for customers both before and after purchase by addressing any issues related to products or services and providing essential support. This role manages customer requests and complaints, coordinates assistance or maintenance services, and promotes customer satisfaction and loyalty.

How you will contribute

·  Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
·  Managing order flow from order acquisition to order entry in compliance with agreed trade terms
·  Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
·  Managing back-orders ensuring a clean sheet
·  Managing goods returns in compliance with agreed trade terms
·  Acting as customer’s first point of contact in case of commercial, logistics, product claims
·  Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
·  Issuing sales/customer-related reporting to the benefit of both sales team and customer
·  Implementing and enhancing customer service-related procedures, processes and systems
·  Participating to ad hoc sales-related activities and/or projects

Who you are

·  Bachelor’s degree in business management or related field
·  +2 years of work experience in a B2B customer service environment
·  Proven customer facing experience
·  Good business knowledge of order-to-cash flows
·  Preferred optical experience
·  Working knowledge of Incoterms and customs rules.
·  Good working knowledge of Office Pack (Excel, Power Point, Word).
·  Working knowledge of SAP of advantage
·  English, Spanish and Portuguese is mandatory

Why work with us 
   

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

·  Full time
·  Amérique du Nord
·  United States of America