KERING EYEWEAR After Sales Specialist

Job description

Summary
About us

Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.

We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.

Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Job Description

We are currently seeking an After Sales Specialist who will report to the Regional After Sales Associate Manager based out in Bridgewater, NJ Offices.

Your opportunity

Supporting the NAM Region with aftersales activities by coordinating repairs, warranty and commercial returns flows working along with Logistics, Customer Service and Sales Support on delivering the correct level of service to our customers, ensuring compliance with corporate policies.

How you will contribute

·  Guarantee the correct, accurate and smooth execution of repairs, warranty and commercial returns
·  Ensure aftersales-related KPIs are met
·  Monitor aftersales-related open order portfolios
·  Manage aftersales-related claims through CRM ticketing system
·  Analyze warranty claims and provide recommendations for improvement
·  Guarantee quality standards defined by Headquarter Quality Department
·  Support internal and external customers with any technical eyewear inquiry
·  Implement new processes in accordance with the After Sales Department
·  Propose process improvement aimed to increase efficiency and service level to the customers

Who you are

·    3-5 years of experience in the after sales department, preferably of an optical eyewear organization
·  Proven knowledge of the optical eyewear product (small repairs, frames adjustment, disassembling, substitutions of parts)
·  Knowledge of Customer Service processes and order-to-cash flows
·  Knowledge of Microsoft Office Suite with a strong emphasis on Excel
·  Working knowledge of SAP suite system of advantage (ERP, BO)
·  Fluent in English (verbal and written), French would be a plus
·  Passionate team player with a proactive orientation to results
·  Strong written and verbal communication
·  Problem solver
·  Strong analytical skills
·  Capable of working under pressure
·  Ability to prioritize work effectively
·  Genuinely curious and not afraid of innovation

Why working with us?

This a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular

Start Date
2022-05-30

Schedule
Full time

Organization
Kering Eyewear USA Inc.