KERING End User Support Technical

Job description

Summary

Job Description

About us

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Your opportunity

The main role of this position will be managing End User Support to serve Kering users in Japan, Guam and Saipan, and the other onsite requirements.

Based on the different request from Kering brands that setup standard Office support process. A strong experience at office support area is mandatory.

How you will contribute

·  Project management: hardware and system upgrades, office move, applications deployment.
·  Vendor management: support partners, hardware procurement, depot management.
·  Collaborate with the Kering Technology team regionally and globally to implement and rollout technical solutions.
·  Provide end user training including “Ask the expert” and classroom training for new hires.
·  Work closely with the Kering Technology team to share the best practice to improve support processes.
·  Provide onsite support for Kering Personnel in accordance with the Operations Manual.
·  Manage proactive monitoring, maintenance, and resolution of our technical environment
·  Travel routinely to key sites within the area.

Who you are

·  Hands-on experience in appropriate skills (technical and soft skills) to provide user support Service (i.e. Infrastructure Support, workstations, mobile devices, printer’s replacements, moves and changes, preventive and regular maintenance – manually required installation and configuration of anti-virus, patches, desktops re-imaging, software installation) etc.
·  Project management experience required
·  Vendor management experience required
·  Fluency in Japanese and practical English (written and spoken)
·  Excellent listening, critical thinking and problem-solving skills.
·  Team / customer oriented attitude
·  Experience in a multinational company is a plus
·  University degree in IT, Business Information System or equivalent
·  Minimum 5-year experience in IT, with at least 3-year experience in office support and 2-year experience in people management
·  Proven Training Experience
·  Good knowledge of Windows, MacOS, o365
·  ITIL training course or certification, knowledge of market leaders ITIL tools (Incident management, service request etc.) is a plus

Job Type
Regular

Start Date
2022-04-01

Schedule
Full time

Organization
KERING JAPAN LIMITED