Offers “Kering”

16 days agoKering

GUCCI Product Care Specialist

  • London, UNITED KINGDOM

Job description

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. We are looking for a After Sales Specialist to join our team in Bond Street on a permanent contract.

·  Execute repair ticket management according to company standards and coordinating with stores, back office, repair center and headquarters.
·  Plays a key role in supporting stores, wholesale and customers with regards to repairs and returns.
·  Responsible for the execution of repair ticket management within after sales tool.
·  Monitor and perform daily activities in the system and work with stores, customers, repair center and headquarters as needed.
·  Perform technical evaluations and provide estimates and feedback/solutions for the after sales service requests to the stores in a prompt manner.
·  Manually enter and update data in after sales system on behalf of customer repairs, wholesale, and external vendor.
·  Receive and process customers' payments for repairs;
·  Responsible for all aspects of after sales management acting as point of contact on customer complaints and quality issues.
·  Provide support to stores and regional customer service teams to manage repair tickets in the after sale system;
·  Communicate and coordinate with stores and headquarters on any after sales & quality matters.

·  Full time
·  Europe
·  United Kingdom

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