GUCCI Operations Controller - Toronto Premium Outlet

Job description

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission  

As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory.  You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues. 

 

You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.  This person must possess a positive attitude, excellent communication skills and a passion for the brand. 

 

Key Accountabilities  

Operations  

· 
Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve; 

· 
Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; 

· 
Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner; 

· 
Maintain clear and accurate operations documents/procedures for reference purposes; 

· 
Submit all 8300 and tax-exempt forms as received; 

· 
Communicate all discrepancies/issues immediately to management; 

· 
Process repairs and damages on a timely basis according to company guidelines; 

· 
Assists with physical maintenance of the boutique; 

· 
Place orders as needed for all supplies for the office and store; 

· 
Ensure compliance with company standards, procedures, and security guidelines. 

 

Inventory  

· 
Ensure an accurate and organized store inventory at all times;

· 
Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager. 

 

Key Requirements  

· 
Bachelor’s Degree preferred; 

· 
Experience with technology to utilize internal retail systems and shipping software programs; Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes; 

· 
1 year of administrative or stock experience; preferably in a luxury environment; 

· 
Strong attention to detail and ability to multitask; 

· 
Familiar in Microsoft Word and Outlook; 

· 
Flexibility to work a retail schedule, which will include evenings, weekends, and holidays. 

Key Pillars for Ways of Working  

·   Execute the mission of the role with a Radically Client-Centric mindset 
·  Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working 
·  Be Relentlessly Creative and approach challenges with an innovative mindset 
·  Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors 

Key Behaviors to Amplify What We Do  

 

Explore  

Considerate Thinker  

· 
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole 

Solutions Developer  

· 
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions 

Deliver  

Accountable Achiever  

· 
Actively gets things done, raising the bar for performance, and taking accountability for own actions 

Agile Advocate  

· 
Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals 

 

Connect  

Connection Builder   

· 
Builds trust-based relationships across boundaries and encourages collaboration 

· 
Adapts own style to communicate impactfully 

People Enabler  

· 
Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness 

 

Build  

Continuous Learner   

· 
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort 

Talent Builder   

· 
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential 

EOE M/D/F/V 

·  Full time
·  Amérique du Nord
·  Canada