Gucci Group Watches & Jewelry, Customer Service Representative, Canada

Job description

Role Mission

Provide exceptional customer service, and act as a liaison to assist the sales team and customers in regards to orders and inquiries. Be able to establish good working relationships with colleagues, along with strong communication, presentation and writing skills. Be well organized, a team player and mange time well.

Key Accountabilities
· Monitor daily EDI orders for price discrepancies and store set up.
· Review Sales Force Automation system for errors on orders and relate to the sales team.
· Relay any price discrepancies to sales team, and the buyer for corrections in an effort to prevent future charge-backs.
· Assist with chargeback resolutions
· Be familiar with department store routing guides.
· Service customers regarding special orders, availability, pricing, tracking, & status of orders.
· Collaborate with the warehouse to ensure orders are shipping in a timely manner, and assist with any issues that may arise during the shipping process.
· Process and monitor orders for the U.S and Canada to ensure they are shipped before the purchase order cancels.
· Follow up with A/R department for orders on credit hold
· Process watch, jewelry, and contest incentive orders for store sales associates
· Extend cancel dates on a purchase orders upon request of the sales representatives or buyers.
· Making changes or cancelling existing orders upon request of sales representatives or buyer.
· Maintain and set up new account ship to locations in customer master upon approval from A/R.
· Manage/process all claims to UPS/Fed-ex for lost, or damaged shipments to vendors
· Issue credits for lost packages.
· Assist Marketing coordinator and process order for distribution of various marketing/visual merchandise.
· Process returns for credits and mail paperwork to customers.
· Process pro-forma invoices and Fed-ex return labels for Canada returns, back to the US.
· Assist with special projects with regards to operations, new system implementation, employee sales etc.

Desired profile

Job Requirements
· Two or more years Wholesale Customer Service experience
· Ability to work well with others and independently
· Multi task
· Ability to solve problems and find solutions
· Must read, speak & write English
· Adapt well to change and communicate with others
· Basic computer skills
· Familiar with department stores routing guides
Core Competencies
· Microsoft Excel, Word
· Communication & writing skills

EOE M/D/F/V