GUCCI Client Advisor, London Selfridges

Job description

We are looking for a Client Advisor to join our team in London Selfridges on a permanent, full time basis. You will rotate across Leather Goods, Ready-to-Wear, and Shoes departments to maximize sales opportunities and develop diverse client relationships. Our team in Selfridges operates on a 4-day workweek (40 hours in 4 days). Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key Accountabilities

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Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities

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Effectively uses cross- and upselling techniques to maximize sales opportunities

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Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques

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Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store

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Combines styling knowledge with the ability to mix-and-match products to best serve the client

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Develops local and international client base and seeks to recruit and develop top clients

Requirements

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Some experience working in a high-end fashion brand or hospitality

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Proven track record in achieving sales targets and develop clients

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Passion for and sound knowledge about Gucci and luxury fashion

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Works productively in a high-pressure, fast-paced environment

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Fluent in English, any additional languages would be a plus

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Ability to work varied hours/days, including weekends as needed

·  Full time
·  Europe
·  United Kingdom