GUCCI Client Advisor (German Speaker)

Job description

Summary
Role Mission

Reporting to the Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

Job Description

Key Responsibilities

·  Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
·  Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities
·  Assists clients in placing distant orders by phone
·  Supports clients in case of complaints and returns (in cooperation with our Back Office team)
·  Reaches team’s KPIs and targets in terms of performance quality and business results
·  Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
·  Proactively contacts clients in order to develop his/her personal client book
·  Completes training respecting the deadlines defined by Training Manager and Team Manager

Key Requirements

·  Previous Client Service experience in Retail or e-Commerce
·  Digital oriented, able or willing to work with different IT tools
·  Team player with good communication and interpersonal skills
·  Empathetic and curious approach
·  Able to manage stress with calm and proactivity  
·  Fluent in German and English. Knowledge of a third language is a plus

Job Type
Fixed Term (Fixed Term)

Start Date
2022-06-01

Schedule
Full time

Organization
G Commerce Europe S.p.A.