GUCCI Client Advisor (English Speaker)

Job description

Summary
Role Mission

Reporting to the Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

Job Description

Key Responsibilities 

•    Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels 
•    Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities 
•    Assists clients in placing distant orders by phone 
•    Supports clients in case of complaints and returns (in cooperation with our Back Office team)
•    Reaches team’s KPIs and targets in terms of performance quality and business results
•    Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers) 
•    Proactively contacts clients in order to develop his/her personal client book 
•    Completes training respecting the deadlines defined by Training Manager and Team Manager

Key Requirements 

•    Previous Client Service experience in Retail or e-Commerce
•    Digital oriented, able or willing to work with different IT tools
•    Team player with good communication and interpersonal skills 
•    Empathetic and curious approach
•    Able to manage stress with calm and proactivity  
•    Fluent in English. Knowledge of Dutch is a plus

Job Type
Fixed Term (Fixed Term)

Start Date
2022-05-19

Schedule
Full time

Organization
G Commerce Europe S.p.A.