Client Advisor

Job description

Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -E-Commerce:
Enhances e-commerce business growth through the brand website. Ensures world-class e-commerce operations. Improves the customer experience as well as the ratio of revenue to net sales in e-commerce channels. Oversees e-marketing and CRM campaigns.

Job Description

Client Advisor

Job Family: Client Services

Location: New York, New York

A global Luxury group, Kering manages the development of a series of renowned Maison’s in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maison’s to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

SUMMARY

Client Advisors manage several channels of communication (telephone, email, and chat) keeping their personal KPI target in mind as well as the team's KPI goals.

HOW YOU WILL CONTRIBUTE

·  Act as a brand ambassador for Kering's renowned fashion brands
·  Ensure a unique, exceptional and personalized client experience by telephone, live-chat and email, with a "client centric" approach
·  Ensure adhesion to brands' ecommerce and retail policies
·  Become expert in brand products
·  Follow-up and liaise with other departments to meet client requests
·  Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group's strategy
·  Understand individual and team KPIs
·  Share client feedback with the appropriate departments to improve processes, services and quality

WHO YOU ARE

·  Exceptional customer service and problem-solving orientation with patience, diplomacy and listening skills
·  Sensibility to the Luxury world, enthusiasm for the brands and products
·  Commercial and analytical mindset
·  Ability to multi-task in fast paced environment
·  Team player, dynamic, flexible, independent, positive and professional
·  Excellent elocution, spoken and written communication skills
·  Demonstrated persuasiveness, with the ability to soothe and retain unhappy customers
·  Schedule flexibility and ready to work on weekends and holidays
·  Work autonomously and demonstrate a positive and enthusiastic attitude
·  Make quick and thoughtful decisions when needed

Job Type
Regular

Start Date
2022-08-16

Schedule
Full time

Organization
Kering Americas Inc.