BOTTEGA VENETA - Supervisor (Heathrow)

Job description

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

The Role:

We are currently seeking a Supervisor who will report to the Store Manager as part of our team in Heathrow

How you will contribute:

·  Act as point of reference when the Store Manager is not in store.
·  Support the Store Manager to ensure that policies and procedures are properly followed.
·  Handle client complaints or conflicts.
·  Finalize sales targets achievements in line with company strategy
·  Use effective selling techniques to maximize the business potential of the stores
·  Supports the SM in finding effective solutions to maximize sales opportunities
·  Contribute to build team working sharing information and best practices
·  Collect and update customer information to ensure an efficient use of CRM and Client Book
·  Uphold respect of the company standards and procedures
·  Keep stock info updated and follow store-to- store transfer request procedures
·  Inspires trust by displaying honesty and contributes to creating and maintaining a positive environment, especially in critical situations.
·  Deliver excellence in customer service in alignment with the company standards and policies
·  Identifies and evaluates deeply people’ strengths and areas of improvements based on observation and measurable results. Give effective feedback to obtain skills and performance improvement.
·  Is in charge of delivering the monthly touch base with the supervision of the ASM or SM
·  Guarantees all procedures are properly followed when SM or ASM are not there

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow Talent development is a managerial principle at Kering and we are committed to fostering internal mobility Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background

·  Full time
·  Europe
·  United Kingdom