BOTTEGA VENETA - Client Advisor

Job description

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic.

MISSION – The Client Advisor, reporting to the Assistant Store Manager or Store Manager, delivers exceptional customer service, drives sales, and embody the brand's values. They achieve this by building long-term client relationships and maintaining in-depth product knowledge. Additionally, they support store operations and collaborate with the team to ensure a seamless and luxurious shopping experience.

Key Accountabilities:

SALES AND CLIENT EXPERIENCE

Achieve Sales Targets : Strive to meet and exceed sales goals in alignment with company strategy.

Time Management : Efficiently manage time to complete tasks and responsibilities.

Brand Representation : Uphold and embody the Bottega Veneta brand image in all interactions

Engaging Service : Deliver an exceptional and emotional client experience, adhering to Bottega Veneta's Client Journey standards.

Client Information Management : Collect and update client data to optimize CRM usage.

Clienteling Culture : Foster strong, long-term relationships with clients, embracing the clienteling culture.

STYLING AND STORE OPERATIONS

Luxury and Trends : Possess a deep understanding of luxury, collections, and current fashion trends.

Silhouettes and Alternatives : Work with silhouettes and suggest alternative items to enhance client discovery of the collection.

Confident Styling Advice : Provide confident styling advice, reflecting the brand's creative vision.

Stock Management : Maintain organized stock, monitor deliveries and availability, and promptly communicate out-of-stock items and other relevant information.

Policy Adherence : Apply company policies, procedures, and guidelines consistently

Performance KPIs:

• Individual Sales vs. Target (80% of Sales Target vs. Store Turnover - CA)

• KPI Achievement Rate (UPT,CR,CS)

• Role Model in Mapping score

• Achieve at least 80% of individual sales target vs. CA 

• After sales customer satisfaction

• NPS & Mistery Shopping Rate

• Luce and Edapp campaignes complexion rate

• Number of personal appointments and ATV of Personal appointments vs total store revenue

·  Full time
·  Europe
·  Netherlands