Alexander McQueen, Retail Training Specialist

Job description

Summary
Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.

Job Description

Your Opportunity

Alexander McQUEEN is looking for a Retail Training Specialist who is passionate about fashion, education, storytelling, and the Client Experience. This role sits within the Retail Training Department and will support the Retail Training Director – America’s in training and education initiatives. The role is based in the New York Corporate Office and will require frequent travel.

How you will contribute

·  Support the training strategies within the America’s market with a focus on improving KPI’s and ensuring a consistent Client Experience
·  Execute training activities as directed by the Retail Training Director – America’s
·  Create training decks and materials in line with global and regional objective
·  Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience;
·  Maintain and manage digital tools.

Your skills & experience

·  Experience in a formalized training position with retail stores. Additional experience in a client-facing role in a retail setting is desirable
·  Highly developed interpersonal, verbal, and written communication skills, including outstanding presentation skills
·  Must be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent updates
·  Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions;
·  Highly creative and organized with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines
·  Must possess a positive, solution-oriented, and customer-focused attitude
·  Self-starter with a proactive approach to resolving problems and issues
·  Comfortable interacting and communicating with all levels of employees while being open and receptive to employees and their learning and development needs
·  Intermediate proficiency (Excel, Word, PowerPoint)
·  Travel required (40% - 50%)

Why work with us

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular

Start Date
2022-03-07

Schedule
Full time

Organization
Alexander McQueen Trading America Inc