Ticket Inspector
UNITED ARAB EMIRATES
Job description
Ticket Inspector
Date: Jul 9, 2026
Location:
Dubaï, AE, 114190
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Brand: KEOLIS
Contract Type: Permanent contract
The purpose of this position is to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
MAIN RESPONSIBILITIES
· Provide a high-level revenue protection presence on trains and stations
· Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary.
· Enforce revenue protection procedures and associated by-laws.
· Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force.
· Provide the very best in customer service and information.
· Ticket inspectors will do ticket inspection on train and on stations with S-Tafteesh device that can read and analyse cards and tickets and determine their validity for the respective service.
· Ticket Inspector will perform following activities:
· Checking Gold Class traveller.
· Checking normal class passenger.
· Passenger in wrong zone.
· Special exercise working with police.
· Plain clothes duties.
· Station Blocks.
· Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Revenue Protection Manager.
KNOWLEDGE REQUIRED
· Awareness of the Integrated Management System and the content of the Environment, Quality.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
· Good verbal and written communication skills.
· Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict.
· Ability to make sound conclusions when under pressure.
· Resilient and able to remain professional in confrontational situations.
· Able to work using own initiative and as part of a team.
· Able to evaluate and interpret information in order to make appropriate conclusions.
· Previous cash handling experience.
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