Employee Services Officer

Job description

Employee Services Officer

Date: Oct 9, 2026

Location: 

Dubaï, AE, 114190
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Brand: KEOLIS

Contract Type: Permanent contract

To provide efficient and compliant employee services administration covering HR operations, onboarding, offboarding, insurance management, travel desk management and employee support.

 

   KEY RESPONSIBILITIES

  Financial

 

·  Ensure delivery of employee services within approved budgets.
·  Maintain accurate records supporting payroll, benefits and government transactions.

 

Stakeholder / Customer 

 

·  Serve as a primary point of contact for employees regarding employee services inquiries and issues.
·  Liaise effectively with internal departments, insurance providers, travel agencies and external vendors.

Operational

·  Public Relations (PRO):
·  Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts.
·  Support the employee to medical facility and in obtaining biometric data in EID authority.
·  Ministry of Human Resources and Emiratisation (MOHRE) and Immigration:
· 
·  Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts as mandated by the MOHRE and Immigration authority.
·  Submit all the related government services invoices to finance for payment.
·  General Pension and Social Security Authority (GPSSA):
· 
·  Process registration, renewal, amendment and deregistration as mandated by the pension authority.
·  Monitor and review the monthly pension contribution, including arrears and related cost.
·  Employee Services:

Onboarding activities:

· 
· 
·  Collect and verify onboarding documents (contract, personal details, bank details, etc).
·  Coordinate IT & HRIS access, email and company ID issuance.
·  Manage the HRIS biometric registration.
·  Coordinate with Payroll Team for salary setup and benefits enrolment.

 

Offboarding activities:

· 
· 
·  Collect employee’s exit clearance and interview form.
·  Manage the HRIS biometric deregistration.
·  Coordinate with Payroll team regarding full and final settlement.

 

Roads and Transport Authority (RTA) Security Clearance Administration

· 
· 
·  Process application, renewal, amendment, activations and deactivations.
·  Liaise with staff, contractor, RTA, Police and relevant authorities and stakeholders.
·  Track validity of security clearances.
·  Maintain confidentiality of security related documentation and information.

 

Insurance Administration:

· 
· 
·  Execute the addition, deletion and amendments with the insurance provider.
·  Maintain insurance records and employee documentation.
·  Support claim escalations and resolve insurance related issues.

 

Travel Desk and Business Support:

· 
· 
·  Execute travel booking for the new joiners, including repatriation ticket for leavers.
·  Manage business travel arrangements for the employees, including travel form approvals.
·  Maintain travel records.
·  Support emergency travel requirements.

 

Other services:

· 
· 
·  Manage issuance of PR / PO and GRN thru HRIS for all related HR requirement.

 

Recordkeeping and Documentation

·  Maintain accurate records of employee information and related documents.
·  Organize and maintain electronic and hard-copy employee’s files securely and confidentially.
·  Administrator of employee data within MOHRE, Immigration, GPSSA, Insurance, RTA clearance

Communication and Employee Services

·  Respond promptly to employee inquiries regarding visa, pension, insurance, travel desk.
·  Prepare and issue relevant reports.

 

Contribute to the improvement of the Employee Services processes through automation, standardisation and digital transformation.

Capability/People

 

·  Provide support to employees related services inquires.

 

Dimensions

 

·  Responsible for the administration of Employee Services processes throughout the employment cycle.
·  Responsible for maintaining confidential employee records within HR.

 

MINIMUM QUAIFICATIONS

 

Min.

Required

Desirable

Education / Certification

·  Bachelor’s degree in human resources, Business Administration or equivalent.

 

Experience

·  Minimum 3 years of HR Administration or Employee Services experience.
·  Strong experience in Government Relations / PRO services.
·  Experience in HR system, employee insurance and travel coordination.

Experience within the transportation, rail or service industry

Skills / Training

·  Fluent in English.
·  Excellent communication and interpersonal skills.
·  Advanced Microsoft Office proficiency.

 Arabic language is advantageous.

 

  

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