Technical Support Partner

Job description

Job Type

Customer Service

Location

Chester

Partnership Level

9

Closing Date

28/11/2020

Vacancy Type

Permanent

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Salary

£19,136.49 - £25,554.46

Salary Frequency

Annual

Hours of Work

Earliest start 08:00 and latest finish time 19:00

Description

Duties and Responsibilities:

As a technical support partner you will deliver technical expertise on EHT products and resolve customer queries at the first point of contact. Liaising with repairers and suppliers will be essential to ensuring customer issues are resolved in a timely manner.

Job Requirements:
The role holder will have an outstanding level of product knowledge and expertise in order to diagnose and troubleshoot product related issues. An ambassador for the John Lewis brand who is focused on delivering a consistently exemplary customer experience. The role holder will be required to undertake a variety of different tasks and must have high levels of stamina to be successful during busy periods. To accurately adhere to the business systems and processes to minimise loss and protect profitability.

Additional Information:
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here https://www.jlpjobs.com/about/diversityandinclusion/

Duties and Responsibilities

A customer facing role, primarily based within the after-sales area of Electrical Home Technology (EHT), resolving customers after-sales queries and delivering a market leading customer experience.

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