Team Manager John Lewis Cribbs Causeway

Job description

Job Type

Customer Service

Location

Bristol - Cribbs Causeway

Partnership Level

8

Closing Date

01/01/2025

Vacancy Type

Temporary

Salary

£27,500.00 - £38,900.00 Annual

Salary Frequency

Annual

Hours of Work

Full Time 37.5. Working every other weekend, early mornings and late nights.

Share

Share job or send it to yourself for later
share

Apply Now

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

This is a Fix Term Opportunity. 

As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop, has an exceptional service experience, through the creation of a seamless customer shopping journey.

You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential.

Key Responsibilities

Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for:

- Striving for high levels of customer and Partner (employee) satisfaction

- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for

- Building genuine relationships with customers and internal and external stakeholders

- Working with the wider shop leadership team, taking on duty manager responsibilities when required

- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service

Essential skills you'll need:

- Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment

Desirable skills you may have:

- Disciplinary and Grievance experience

- Hiring Manager / Recruitment experience

Important points to note:

- This role requires a pre-employment 2-year reference check which would be completed if you are successful in an interview and are offered the role

- We occasionally close vacancies early if we see a high volume of applications. We therefore recommend you apply early so you don't miss out

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/