Customer Assistant

Job description

Job Type

Customer Service

Location

Oxfordshire - Oxford

Partnership Level

10

Closing Date

28/12/2024

Vacancy Type

Permanent

Salary

£11.55 Hourly

Salary Frequency

Hourly

Hours of Work

Varied hours of Full Time work across seven days to include early starts, late finishes, evenings and weekends between the hours of 09:50 - 20:10.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Key Responsibilities

Working in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:

- Delivering engaging and inspirational customer service at every stage of the customer journey. 

- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.

- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.

- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.

- Identifying areas of improvement and implementing solutions. 

- Helping to protect our profits by supporting accurate stock counts.

Essential skills you'll need:

- Basic IT literacy.

- Strong communication skills.

Desirable skills you'll need:

- Experience of working in a customer facing role is welcomed but not essential. We’ll train you in all you need to know so that you can perform at your best, everyday.

- Merchandising and product displays experience.

Duties and Responsibilities

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in-store experiences, that our competitors just can not compete with.

Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/