Team Manager, Customer Delivery

Job description

About the role

As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand.

You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Responsibilities, Skills and Experience

At a glance

Official Partnership Title: Section Manager CDH (Customer Delivery Hub)
Position: 10- month Fixed Term
Location: Cranbrook Way, Solihull
Salary: £34,500.00 - 53,700, Annual
Please note that evening shifts will attract a premium for hours worked between 6 PM and 10 PM. 

Hours of work : Full-Time, 37.5 hours. Working 5 out of 7 days a week on a 5-week shift pattern rota. The weekly working hours will reflect 06:00, 09:30 and 14:00 start times. 

You will also be required to work 1 in 5 Saturdays (08:00 - 18:00) monthly. Flexibility to work on bank holidays may be necessary when the business requires it.  

Our Leeds Customer Delivery Hub is seeking a new Section Manager to oversee the Customer Delivery Hub Transport operation. 

Key Responsibilities

Your day-to-day responsibilities will include:

- Create the right conditions for your team of up to 20 to be their best and achieve their full potential

- Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.

- Plan daily/weekly resources, monitor department KPIs, and manage the transport office (schedules and calls).

-Ensuring drivers are fully equipped to meet their daily role requirements within legal compliance with DVSA and the EU Drivers' Regulation

-Act as a Duty Manager and keyholder, taking responsibility for site business continuity when required.

You must act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

Essential skills/experience you'll need

- Previous Management Experience

- Experience coaching or developing employees

- Experience in supporting disciplinary and grievances.

- Excellent communication and engagement skills

Desirable skills/experience you may have

- Hiring Manager / Recruitment experience.

- Duty trained

-Previous experience of working within a logistics/supply chain environment.

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:   

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.   

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.  

Attachment: Download Job Attachment