Team Manager, Catering

Job description

Job Type

Customer Service

Location

Cambridge

Partnership Level

8

Closing Date

19/12/2024

Vacancy Type

Permanent

Salary

£27,500.00 - £38,900.00 Annual

Salary Frequency

Annual

Hours of Work

Full time, 37.5 hours a week to include weekends, working between 08:45 - 18:10

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Duties and Responsibilities:

Working in our Catering operation is fast paced. Your main responsibilities will include: 

· 
Ensuring the catering operation runs smoothly for both customers and Partners (employees)

· 
Maintaining high levels of food hygiene and safety standards, ensuring your team does the same

· 
Minimising food wastage to protect our profits

· 
Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for

· 
Building genuine relationships with customers and internal and external stakeholders

· 
Working with the wider shop leadership team, taking on duty manager responsibilities when required

Essential skills you'll need:

· 
 Experience of leading a team in a fast-paced, customer focused environment is required and we'll make sure you have all the other training you need to help you perform at your best, everyday

Desirable skills we're looking for:

· 
Personal Licence Holder

· 
Intermediate Food Hygiene (Level 3)

· 
Disciplinary and Grievance experience

· 
Hiring Manager experience

Additional Information:

As a Partner you will enjoy our unique benefits which include:

· 
Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount

· 
Full time working holiday entitlement of 22 days - prorated for part time hours

· 
Access to our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them plus so much more

Things to note: 

· 
This role may be subject to pre-employment screening

· 
We occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply early

Duties and Responsibilities

As a Team Manager you'll support your Catering Team to ensure that every customer that visits or interacts with our catering facilities (in-store cafes, restaurants and dining rooms), has exceptional service with a seamless and enjoyable dining experience. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners, enabling each of them to reach their full potential.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/