Strategic Change Manager

Job description

Job Type

Business Change & Improvement

Location

London - Pimlico

Partnership Level

6

Closing Date

20/12/2024

Vacancy Type

Permanent

Salary

£57,600.00 - £92,400.00 Annual

Salary Frequency

Annual

Hours of Work

—35

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

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Working pattern/flexible working -We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and at home. Depending on your assignment there may be a requirement for you to spend around 1 to 2 days a week in the office and also on a more ad-hoc basis to attend key meetings and team events and there will also be an expectation to visit other locations as the need arises. 

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Location - The normal place of work for this role is either Bracknell or London Please note, any cost incurred as a result of travel to the office is the responsibility of the candidate. There is no travel allowance for this role. 

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Contract type - This position is a Permanent contract

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Expected Salary - £57,600 - £75,000

About the role:

 The successful delivery of the Partnership strategy is critical to the continued success of the Partnership. At the heart of the Partnership Plan is the Transformation Team, responsible for the creation and successful delivery of a £500m+ annual portfolio plan as part of our multi-year journey. Recognising the need to organise ourselves in the most efficient and effective way to deliver the Partnership Plan, our operating model is organised around a “hub and spoke” model, with an enterprise portfolio management hub connected into each of the Partnerships Lines of Business (John Lewis, Waitrose, Pan-Partnership).

As we move into the next phase of our transformation, we have an opportunity for an experienced Strategic Change Manager to join a newly formed Strategic Change Management Team in the Transformation team. The Strategic Change Management Team supports the Partnership’s journey towards sustained growth and innovation by ensuring that change is correctly landed, embedded and sustained for our Partners. 

This role will own the strategic change management landscape and plan for the assigned Value Stream(s). As the role holder and a leading practitioner of change management in a multi-programme environment your primary focus will be to enable Value Stream Partners to successfully understand and adjust to change and minimise the disruptive impact of the cumulative change plan for your assigned Value Stream(s). You will do this by designing, adapting, and delivering targeted Change Management interventions and activities for large-scale, complex, and high-value outcomes. Each Value Stream consists of multiple complex initiatives, projects and programmes.   

Key responsibilities: 

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Your responsibility will be to ensure that the sequencing and phasing of Partner impacting change by the Value Stream(s) that you are assigned is integrated and enduring in order to achieve the Partnership’s strategic outcomes.

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Working with the relevant Strategic Change Brand Lead for one of our brands you will support in the development of the Brand Change Plan to ensure that key business leaders and Partners understand the Partner impacts of the cumulative change plan across the Value Stream that you are assigned using appropriate tools, techniques and stakeholder engagement to drive and manage mitigations for change contention.

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Additionally you will be responsible for the consistent application of the Strategic Change Management Framework and its toolkit across the Value Stream. You will actively identify and provide feedback on opportunities for continuous improvement of the framework to the Strategic Change Capability Lead.

What will you be doing?

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As a key member of the Value Stream team, you will work into the relevant Value Stream Owner and closely collaborate with PMO Managers and Programme Managers to advise on and guide the Value Stream’s change journey. Your role extends to supporting Programme Managers in flexibly and effectively applying the Strategic Change Management Framework, in ways that create the best change experience for Partners in the Brand line. This will include identifying and notifying the Strategic Brand Change Lead where more targeted support from the Change Management capability may be required. From here, you will provide targeted support as needed on individual programmes of work and/or product delivery within your Value Stream(s), at relevant points in the change lifecycle 

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It will be critical for the role holder to have expertise in Change Management and to have undertaken change management assessments and activities across a portfolio of initiatives, projects or programmes. 

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The role holder will serve as a role model for excellent influencing and coaching practices, supporting and empowering key stakeholders to lead and land their own change. In addition they will need to have excellent interpersonal and influencing skills, collaborate with a broad range of stakeholders and have a relentless approach to high standards and continuous improvement.

Essential skills you’ll need: 

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Working as a Change Manager across multiple in-flight large, complex programmes and projects with senior stakeholder groups

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Significant experience of applying change management techniques in both an Agile and Waterfall project delivery setting

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Expertise and significant delivery experience of change management principles, methodologies and tools applied to all types of change: systems, processes, structures, behaviour/culture 

Desirable skills you’ll have:

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Globally recognised Change Management qualification e.g APMG or PROSCI

Benefits of the Partnership and the role: 

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  - Hybrid Working. 

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️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is pro-rated for part time hours).

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⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

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- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

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- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

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-  Simple cycle to work support scheme

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- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

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- Health Care cover (level applicable)

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-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/   

Next Steps:  

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The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.

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Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage virtual interview.

·  You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 
· 
Thanks for your patience in the meantime and for showing an interest in joining JLP. 

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We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

You can view a copy of the full job outline here (internal only) Job Outline- Strategic Change Manager .pdf

Duties and Responsibilities

Interviews potentially commence from January 2025

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/