Social Media Community Executive

Job description

About the role

John Lewis is currently recruiting for a Community Executive to join the Social Media Team. This is a fantastic opportunity for someone who is passionate about social media to play an integral role at a leading UK Retailer.

At a glance:

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Salary range - The budgeted salary range for this role is set at £27,700 - £33,000

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Contract type - Permanent 

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Working pattern/flexible working. We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The social team aim for around 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this.

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Location - This role is based at our Head Office campus in London Pimlico. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role.

What will you be doing?

As a Social Community Executive you’ll be the external voice of John Lewis managing all social channels including Facebook, Instagram, Twitter, Pinterest, YouTube and TikTok, building and cultivating best-in class communities with our customers and engaging with influencers. You are a confident copywriter and creator who will adopt our tone of voice, act as our brand guardian and consistently look for ways to enhance the customer experience.

You will feel confident analysing data and customer sentiment to report back to the business on content and campaign success. You;ll demonstrate the ability to spot trends and jump onto proactive opportunities so that John Lewis is present in relevant conversations at the right time. You’ll be charged with owning the editorial calendar, looking at planned and reactive social opportunities and know how to create compelling social first content that drives high engagement and social buzz. 

Essential skills you’ll need: 

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Good knowledge of social channels, social content creation, social listening tools, and broader trends in social media

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Demonstrable experience in creating social content across a range of platforms and community management for brands.

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Excellent technical knowledge of how to use social media platforms eg Facebook Business Manager

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Creative thinking delivering inspiring and relevant content whilst managing data 

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Experience of understanding customers, tone of voice on social media and ability to drive performance whilst protecting brand values

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Experience of multiple stakeholder management  

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Experience of reviewing numbers and turning insights into actionable plans

Next Steps: 

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The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

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Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview.

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You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

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Thanks for your patience in the meantime and for showing an interest in joining JLP. 

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We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

You can view a copy of the full job outline here (internal only) JD

For internal use only: 

 

 

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:   

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.   

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.   

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.  

 

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