Product Owner
London, UK Sales
Job description
Job Type
E-commerce
IT
Region
London
Location
Victoria
Preferred Hours
Full Time
Partnership Level
06
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
· Invitation to join the Bupa Private Medical Insurance scheme
· 5 weeks holiday Further details will be provided at interview and upon successful offer
Closing Date
25/7/2020
Vacancy Type
Fixed Term - 6 Months
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Salary
£57,000 - £72,500
Salary Frequency
per annum
Hours of Work
35 hours a week - Monday-Friday - 09:00-17:30
*We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
Duties & Responsibilities
What's the role about?
We currently have three opportunities to join our team on a 6 Month Fixed Term Contract. The Product Owner role will be within one of our Customer Journey teams. These teams are tasked with optimising and innovating end to end shopping journeys across all channels. They focus on identifying and solving real customer problems that will result in a step change in the customer experience and differentiate us in the market.
Within the scope of the role, you will have a deep understanding of the customer journey and will work closely and collaboratively with business matrix teams to identify pain points and opportunities end to end and across all channels. You will then work with your team and the wider digital product teams to break down those problems and identify the best possible way to solve and deliver them.
Why do our Product Owners love working with us?
Working as a Product Owner at John Lewis & Partners has been a fantastic experience. I have been fortunate to work with a lot of very talented people and working together we have been delivering change that has had both positive impacts on the business and our customers
Job Requirements
What you'll be doing
- Developing the vision and strategy for their product(s) that delivers the John Lewis Omni Channel Strategy, ensuring the product vision is shared and agreed across multiple teams and stakeholders
- Ensuring you have a deep understanding of the business, the role your product plays and associated constraints
-Developing a deep knowledge of your market and industry in which we are competing (key trends, consumer behaviour & expectations)
- Becoming an undisputed expert on your product and customer through continuous qualitative and quantitative analysis
- Working with the business to discover and evaluate opportunities, determining what gets built and delivered to customers
- Integrating, leading or commissioning service design, UX research and market analysis to build clear hypotheses and benefits cases to ensure prioritisation decisions are justifiable
- Being accountable for the success of the product, by ensuring the team and business are focused on the hypothesised outcome and the customer problems that need being solved
- Using trends to deliver dramatically improved products and customer experiences
- Leading and supporting multi-disciplined, cross-functional team(s) to deliver exceptional customer experiences through clear communication and effective articulation of outcomes and goals for the Product
- Creating compelling communications and opportunities for stakeholders to engage and input into the teams' discovery, design and delivery activities
- Driving for continual improvement in team performance and encouraging the development of self and others, cultivating a collaborative and motivated team environment.
Required essential experience skills and qualifications
What you'll Have
Demonstrable experience of:
Delivering measurable business and customer value
Forming & growing new teams (within Product and across the business)
Working within cross functional matrix teams to assess end to end, omni customer journeys
Leading collaboration between different delivery functions to succeed in a matrix management environment
Working within multidisciplinary development teams throughout the full product lifecycle
Using industry recognised techniques and tools for Product Discovery, Prioritisation, Design and Delivery
Being the advocate of Product ways of working, selling in the benefits to the business and coaching people on how to adopt techniques
Writing user stories and acceptance criteria
Using A/B and multivariate tests for learning and commercial impact analysis
Using quantitative data to inform prioritisation, success criteria, evaluation and decision making
Using qualitative techniques to understand customer pain points and validate solutions
Using market research and service design techniques
Creating OKRs and defining customer problems
Agile ways of working (Kanban, Scrum)
Managing complex stakeholder management
Knowledge
Architecture and development technologies (foundational)
Software development lifecycle and path to live
Product Management Best Practice
UX / Service Design
Conversational understanding of technology industry trends (e.g. micro services)
Familiar with analytics tool Adobe Omniture
Skills / Attributes
Intellectually curious and quick to learn
Passion for using new technologies to solve customer problems
Creative thinking (outside the box) to solve business problems
Persistence - using compelling evidence and compelling communication to build relationships to identify customer centric solutions
Passionate about product solving customer problems
Highly numerical/analytical with strong data analysis skills
Team Leadership
- Exceptional communication skills
- Exceptional organisational and analytical skills
- Excellent numeric, analytic and communication skills
Required desirable experience skills and qualifications
We sometimes have to close our advertisements early due to a large response. Please fully complete your application at your earliest opportunity to avoid missing out on this opportunity.
Please note, as this position is a secondment, for internal Partners if successful Partner's benefits will remain unchanged' to avoid confusion, as the benefits wording pulls through automatically depending on level
Internal Use Only
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