Enterprise Agility Coach

Job description

Job Type

Strategy

Location

Bracknell - Waite House

Partnership Level

6

Closing Date

15/12/2024

Vacancy Type

Permanent

Salary

£57,600.00 - £92,400.00 Annual

Salary Frequency

Annual

Hours of Work

35

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

· 
Working pattern  - This is a hybrid working role, therefore your time will be split between working from home and the Bracknell Head Office. There will be occasional travel to our other offices.

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Salary range - The salary range for this role is set at £57,600 - £92,400

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Contract type - This position is a permanent contract 

About the role

At JLP we are driving change through a value stream model the purpose of which is Enable aligned business, change and technology outcomes at the right pace and lower costs

As an Enterprise Agility Coach your role is to enable and ensure ongoing improvement and maturity with regard to ways of working for how change is delivered in the value streams. This will be delivered within a value stream construct against agreed frameworks and adherence to them by Product teams, Projects teams, Continuous improvement squads and through communities of practice.  

Your core focus in these areas will be:

Product 

Coaching teams to accelerate maturity in product ways of working with a focus on improvement in work flow adoption, data driven improvement of delivery and the use and maturity of flow metrics for the purposes of learning and improving how we work. You will also ensure OKRS are moving in the right direction (i.e the right work is being done at pace). 

Projects/Programmes

Be a hands on coach to enable the application of flow principles to project work, ensuring efficient delivery of projects in a value stream, removing waste and delays, improving the flow of value, and increasing throughput for project ways of working. 

Continuous Improvement

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This will be done by providing expertise in two ways under the CI framework

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Ensuring that problems are diagnosed correctly from the customer’s point of view, and that they are systemic/holistic and end-to-end in nature based on real world observations and reliable data. Solutions will be Design driven, hypothesis-based and can be tracked reliably  by driving measurable outcomes. This role will ensure that the changes are lasting and significant in that they solve real end-to-end problems that create better service outcomes at lower cost.

· 
Engaging with a community of practice to build local use of the CI tools in the framework to drive a DNA of improvement in all areas of the partnership

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This role will be operating at team level and project/initiative level in a value stream.  

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Through your Enterprise Agility shared capability area you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

· 
Independently (with little guidance) work with teams in value streams to accelerate maturity of ways of working by leveraging the Partnership frameworks for delivering change , Product, Project or CI and coaching teams to apply them

· 
Evangelise enterprise agility across the organisation to drive awareness and adoption, create engagement and ensure we are at the forefront of the latest thinking 

· 
Provide constructive challenge to traditional ways of doing things for the betterment of partnership

· 
Actively contribute to the growth and development of the Enterprise Agility shared capability area

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Understand areas of personal development and Invest in that development to achieve your potential, doing more, doing better, or doing different things.  

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Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.

  Essential Skills you’ll need 

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Systems Thinking practitioner

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You understand Systems Thinking as a paradigm and have experience in helping leaders as well as front line employees transform their organisation with Systems Thinking at its core. Preferably through a proven method like the Vanguard Method.

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Stakeholder management

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Identifies key stakeholders, their motivations and priorities, and considers these when building and managing relationships. Anticipates stakeholder challenges and proactively plans for these, displaying strong communication

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Coaching

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Coaches others to unlock their potential and role models supportive coaching behaviours

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Influencing decisions and stakeholders

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Works collaboratively through active listening and assertive communication to reach win-win outcomes. Adapts style to influence stakeholders and keeps Partnership interest as the forefront of decision making.

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Agile Approach

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Able to easily adapt according to circumstance and change approach as required

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Continuous Improvement

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Consistently demonstrates a continuous improvement mindset

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Experience in one of these or more is essential, Systems thinking, lean and agile/product techniques which should  include higher-level certifications such as Prokanban APK, recognised lean qualifications or any academic systems thinking certifications (post graduate diploma in systems thinking as an example) 

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Understanding of and proven experience in facilitating, mentoring, training and/or offering professional coaching 

· 
Working experience in one or more of the following Agile methods or frameworks: Scrum, Extreme Programming (XP), Kanban, LeSS, DAD,  or A proven track record in applying lean and/or systemic e2e system redesign outside of software teams 

· 
Ability to flex between applying lean and flow principles in many situations in different work systems 

Desirable Skills

· 
Working experience in applying the vanguard method and or Deming's 14 point system of profound knowledge

· 
Experience of applying the above in a retail environment 

Next Steps: 

· 
The application form consists of a CV upload, followed by application questions. Please save the application questions to a Google docs before entering on Workday. 

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Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process. 

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Internal applicants: - Job Outline Enterprise Agility Coach.pdf

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You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

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Please note : we sometimes close vacancies early in the event of a large response, so we recommend you apply as early as possible. 

Benefits of the Partnership and the role 

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- Hybrid Working. 

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️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).

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⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

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- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

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- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

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-  Simple cycle to work support scheme

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- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

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- Health Care cover (level applicable)

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-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/