Driver Installer, CDH

Job description

Job Type

Customer Service

Location

Exeter - Hill Barton

Partnership Level

9

Closing Date

10/11/2024

Vacancy Type

Permanent

Salary

£28,500.00 - £35,800.00 Annual

Salary Frequency

Annual

Hours of Work

41

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

Role: Driver Installer (CDH), 7.5 T

Position: Permanent Partner 

Location: Hill Barton CDH, Exeter

Salary: The starting Salary for this role is £31,213 Annual.

Hours: Full-time, 41 hours per week. Various rota patterns.

· 
Our Installers work 4 days out of 6 (Monday - Saturday)

This means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. 

Due to the nature of this role, we require all applicants to be over 18 to apply

About the role:

As partners it's our responsibility to take action and move the Partnership forward. We are proactive about continually improving the way we work; being consistent, accountable and sustainable. This co-owner mindset is key to being ‘Distinctly Partnership’.

Our Customer Delivery teams are the face of the John Lewis & Partners brand. For over 100 years we have worked hard to create an enviable reputation that we can all be proud of. You’ll maintain a safe working environment by adhering to safety regulations, out on the road and in our customers’ homes. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.

As a driver for the Partnership, you will promote the John Lewis brand in a professional and courteous manner to other road users.

The Partnership is enthusiastic about contribution. We are looking for future Partners who are committed to enhancing the Partnership and embrace innovation. This role has progression opportunities that could lead to higher levels of responsibility, skill and earning potential.

What you will be doing:

· 
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded/checked your route you will then undertake your deliveries and collections for the day alongside your colleague. 

· 
Using the latest in-cab technology and multi-functional devices to navigate your day

· 
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival, you will deliver the customer's goods to their room of choice and undertake any services that have been booked. These may include:

· 
Installation and disconnection of white goods

· 
Assembly of flat pack furniture, wall hangings/fixings

· 
TV installations 

· 
Finally, you will offer to take away the packaging. 

· 
Upon return to the customer delivery hub, you will complete your end-of-day vehicle check and debrief, ensuring any issues/defects are reported.

Required essential experience skills and qualifications:

· 
Hold a valid UK C1 Manual Driving Licence with no more than 6 points, valid DCPC and valid Tachograph Card.

· 
Be comfortable lifting heavy and bulky household goods.

· 
Comprehensive compliance knowledge to ensure that the vehicle is operated within transport legislation at all times.

· 
Interpersonal communication skills, both over the phone and face-to-face.

· 
An enthusiasm for delivering brilliant customer service

Desirable experience skills and qualifications:

· 
Previous experience of installing and disconnecting white goods, furniture and TV/audio products. 

· 
Previous experience as a customer service representative in a customer-facing role. 

· 
Previous experience in a home delivery role or working on a time-sensitive schedule.

After completion of Earning Membership, as a Partner in the John Lewis Partnership you will be entitled to;

· 
Once you’ve been with us for three months, you’ll get a Partnership discount in-store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

· 
Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.

· 
Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena

· 
Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

· 
Great focus on well-being and flexible working and our equal parenthood leave Policy

· 
Free Onsite Parking 

· 
Subsidised meal 

And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/

If you would like to view the job outline for this role please see attached our job outline.

Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website .

For internal use only: 

Duties and Responsibilities

Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/