Driver, Customer Delivery 7.5 T

Job description

Job Type

Customer Service

Location

Solihull - Cranbrook Way

Partnership Level

9

Closing Date

11/12/2024

Vacancy Type

Permanent

Hours of Work

Hours of Work 41 hours per week, to include weekends

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance: 

· 
Role: 7.5T C1 Driver Various Positions: Driver Technician, Driver Installer & Customer Delivery Trainee (CDH)

· 
Pay: £28,500, annual (Installer CDH), £32,090 (Technician) & £12.50 per hour (Customer Delivery Driver Trainee)

· 
Position: Permanent

· 
Hours: 41 hours (4 day week, 5 week rota includes 3 Saturdays and no Sunday or bank holiday working required)
- 06:00 - 17:00 Monday to Saturday (various days shift pattern available

· 
Location: Cranbrook Way, Solihull

Due to the nature of the role you will need to be be aged 18 or over for both roles

Our working environment is important. At Cranbrook Way, we have a variety of great things to offer to make your work life balance better, these include: 

· 
Free car park and good transport links

· 
Flexible working: Shift patterns to support you

· 
Daily lunch subsidy

· 
Free Hot drinks

· 
Subsidised Partner dining room

· 
Health and Wellbeing support

· 
On site shower facilities and secure changing rooms with lockers

Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.

As a driver for the Partnership,  you will promote the Partnership brand through a professional and courteous manner to other road users.

About the roles:

DRIVER INSTALLER

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague. 

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:

· 
Installation and disconnection of white goods

· 
Assembly of flat pack

· 
TV installations 

· 
Finally, you will offer to take away the packaging. 

· 
Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.

TECHNICIAN

The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.

As a driver for the Partnership,  you will promote the Partnership brand through a professional and courteous manner to other road users.

Please note that this role involves heavy lifting.

Essential skills you’ll need

· 
Previous driving experience 

· 
Great verbal communication skills both over the phone and face to face

· 
Able to cope with the physical requirements of the role

Required Qualifications:

· 
A valid C1 Driving Licence (with a maximum of 6 points)

CUSTOMER DELIVERY TRAINEE (CDH)

Complete the 12 month Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer.

Duties and Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

We are looking for individuals who will take responsibility for maintaining John Lewis and Partners reputation for customer service, by offering outstanding service in the delivery of customers' goods. We'll expect you to go the extra mile in everything you do from loading your vehicle to dealing with customer queries. You will be expected to contribute to the safe working environment by being aware of, and adhering to, legislative and health & safety requirements of the workplace and whilst in customer homes Please note that this role involves heavy lifting.

Job Requirements:
As a driver, candidates should be able to demonstrate knowledge of the relevant regulations as well as possessing the correct skills to pass the driver assessment. Candidates should be committed to achieving the Partner and customer satisfaction targets and Service Targets, within the context of the Partnership's core values, behaviours and principles.

Required essential experience skills and qualifications:
Full, clean Category B driving license and previous driving experience ​

Desirable experience skills and qualifications:
Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special.

Benefits include:

· 
Once you’ve been with us for three months, you’ll get Partnership discount in store and online on a majority of products. That’s 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

· 
The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

· 
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

· 
And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/

Please note each role will have a specific requirement or responsibility please read the job outline for further details. If you would like to view the job outline for these roles please see the bottom of this advert, attached. (For internal partners, please copy and paste the following link into your browser, you will need use your John Lewis email to view links):

https://drive.google.com/file/d/1gniYTEL4aVndwO6L0qDp9zP2jXZZgv1O/view

https://drive.google.com/file/d/1PqjoiZrCS6xnTb6hOb_8XjJYiQZXN1UY/view

Duties and Responsibilities

Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/