Despatch Administrator

Job description

About The Role

To accurately and efficiently carry out administration tasks to support the Customer Delivery Hub, Customer Delivery Hub Management and Third Parties within the Customer Delivery Hub and Customer Delivery Network using a variety of systems and communication channels.
You will be joining a small team made up of Administrators and Managers, so the ability to be proactive, self motivated and be an outstanding communicator is key.

Key Responsibilities

· 
People planning, allocation of crew on routes and liaise with external parties

· 
Coordinate the ordering and oversee the allocation of business dress

· 
Support the CDH Management team in delivering an excellent customer experience through accurate and timely completion of daily operational tasks, including transport support using relevant systems and trackers.

· 
Understand and adhere to the General Data Protection Regulation (GDPR). 

· 
Assist CDH Management in note taking activities including Disciplinary and Grievance policy and procedures, local voice and wider democracy activities. 

· 
Build and maintain collaborative and effective relationships with key stakeholders

· 
Support effective CDH maintenance action and follow up, in conjunction with authorised maintenance providers and relevant system

· 
Support and champion business strategies and initiatives including Partnership Plans, CSR, Health and Wellbeing and local charity. 

· 
Be a brand ambassador, delivering an outstanding end to end customer experience.

· 
Promote and adhere to all Legal, Health & Safety and Customer Delivery Hub Operating procedures 

· 
Responsible for monitoring stock levels of sundry items

Essential Skills:

· 
Strong experience of data processing and inputting

· 
Experience of working in an administrative role

· 
Strong communication across a number of communication channels, including an excellent telephone manner

· 
Excellent organisation and planning skills.

· 
Excellent computer skills and knowledge of IT systems, including Excel.

           Desirable Skills:

· 
Knowledge of telematics and route planner systems 

· 
Experience of working in a supply chain environment

· 
Use of a Procurement System 

· 
Note-taker trained 

This is an office based role.

Fixed Term Contract from March 2025 - October 2025

General working hours are Monday - Friday 7am-3pm or 8am-4pm - Occasional Saturday's may be required.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Attachment: Job-Outline.pdf