Customer Delivery Section Manager

Job description

About The Role

As Section Manager in one of our Customer Delivery Hubs, you’ll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand.

You’ll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.

This is a 6 month fixed term contract (internally this is known as a secondment). The hours for this role are alternating 06:00 - 14:00 shift and 14:00 - 22:00 shift, including some Saturdays. This shift pattern attracts a shift premium of 17%.

Key Responsibilities
Your day-to-day responsibilities will include:
- Planning operational resources (daily and weekly) with the Partners and agency.
- Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
- Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
- Managing driver requirements, such as dart tags, fuel cards, and vehicle keys.
- Ensuring daily communication with the transport planning team.
- Managing the day-to-day running of the transport office (for example, schedules and conference calls).

You’ll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site's business continuity procedure.

It’s crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

Essential skills you'll need
- Knowledge of transport operations and legal compliance.
- Current driving licence.
- Driver CPC qualification.

Desirable skills you may have
- Knowledge of Transport Operations and Legal Compliance.
- Experience of managing disciplinaries and grievances.
- C1 UK Driving Licence.
- Hiring Manager / Recruitment experience.
- Incident management experience

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Attachment: Customer-Delivery-Hub-Section-Manager-Job-Outline.pdf