Customer Support Partner

Job description

Job Type

Selling - Non Management

Region

London

Location

Shepherds Bush

Preferred Hours

Full and Part Time

Partnership Level

10

Closing Date

6/2/2020

Vacancy Type

Permanent

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Salary

Pay in range £9.57 - £12.75 This is negotiable dependent on relevant skills and experience

Salary Frequency

per hour

Hours of Work

Full and part time hours across 7 days to include weekends and late nights
Earliest start time 09:25
Latest finish time 21:10

Applicants must be 18 years or older to apply.

We occasionally close vacancies early in the event we receive a high volume of applications therefore, we recommend you apply early.

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Duties & Responsibilities

Are you confident, assertive and service focused? If so, then come and deliver excellent service in our Customer Support department, where every day is different.
You will need to be friendly & welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, from opening our Partnership Credit Card, serving in our Bureau de Change and supporting couples with our Giftlist service. We also look after lost children, lost property, Export & VAT and a wide range of other Customer queries.

This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events as well as Wedding Fayres etc.

Job Requirements

You'll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn, the training is intensive and very rewarding.

As well as being part of the Customer Support team, you will be working in a John Lewis branch and have access to many benefits such as Partnership discount in John Lewis and Waitrose, subsidised dining room, discounts in local restaurants & cinemas as well as access to our exclusive Partnership hotels, the list is endless ...

This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year probity. We request that candidates only apply for this position if you can fully commit to the advertised working hours, or we will be unable to proceed with your application. Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

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