CDH Porter

Job description

Job Type

Customer Service

Location

Cambridge - Trumpington

Partnership Level

10

Closing Date

25/12/2024

Vacancy Type

Permanent

Salary

£11.75 Hourly

Salary Frequency

Hourly

Hours of Work

Full time hours of work (41 hours per week) working 4 days out of 7, across a 5 week rota. 3 out of 5 Saturday working required.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

Role Title: CDH Porter 

Position: This position is Permanent 

Hours of Work: This role is for the am shift: Full Time, 41 Hour, 4 days per week on a 5 week rota with no Sunday or Bank Holiday working required.  Working 06:00 to 17:00.

Location: Trumpington CDH (Customer Delivery Hub)

Salary: £11.75, Hourly 

About the role

As our Customer Delivery Porter you will maintain a safe working environment by adhering to safety regulations in our customers’ homes.

This non-driver role will be a great opportunity for Partners who are looking to develop their career in the Customer Delivery Hub. You will need to complete a 13 week Porter training programme, once completed, you will be able to successfully install product assembly, wet connections, TV and Advance Audio Installations. Please note this role involves heavy lifting.

During the 13 week training programme you will attend different training course to learn:

·  TV & Advanced Audio Installation
·  Product Assembly 
·  Wet Connection Installation

At the end of the 13 weeks you will be assessed on the above elements to obtain your Porter qualification.

What you will be doing as our Porter:

Your typical day will start with safely loading your vehicle. You will Support the driver to complete the standard installation and assembly services (including disconnection) of free standing appliances, standard TVs and furniture in customers’ homes in a safe, competent manner aligned to the site operating procedures. 

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include: Installation and disconnection of white goods, assembly of flat pack, TV installations. Finally, you will offer to take away the packaging. 

Please note that you will need to report any incidents/accidents that may occur immediately to the CDH Management Team and act as in a professional manner towards other road users whilst being a passenger on route.

Desirable skills you can bring to this role:

· 
Previous Customer Service Experience

Please see full details and the key accountabilities about the role in the Job Outline attached below. For internal partners only - Please view the job outline here using your internal email address:

https://drive.google.com/file/d/193z_GMDN8kANS_I6dNlyIgioebmfGnqd/view

 

Benefits of the Partnership and the role 

· 
Full - time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part time hours). Please note these days will increase 24 days after a qualifying period

· 
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

· 
Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

· 
You’ll get a Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

· 
We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/

Next Steps 

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.  

For internal use only: 

 

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/